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nooraha53130887
Participant
July 24, 2020
Question

photoshop problems - scratch disk full

  • July 24, 2020
  • 4 replies
  • 858 views

my photoshop won't open I use macbook pro when I click on the app it show me this massege Could not initialize Photoshop because the scratch disks are full what can I do can someone help me please 

 

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4 replies

Conrad_C
Community Expert
Community Expert
July 25, 2020

The Scratch Disk Full error happens if your MacBook Pro internal storage has very little space available. The first thing to do is always to try and move or delete enough files to free up at least 50GB of storage, and the more the better.

 

It happens because every time you open a document in Photoshop, a temporary file is created that stores working data and undo steps. If your computer’s internal storage is running low on free space, there won’t be enough space to create those temporary files. Opening a very large Photoshop document may require more than 100GB of scratch space. You can also plug in external storage with lots of room on it, and assign it as a scratch disk in Photoshop preferences.

jane-e
Community Expert
Community Expert
July 25, 2020

Noorah,

I agree with Conrad in all three of his comments in this thread.

~ Jane

lambiloon
Community Expert
Community Expert
July 25, 2020

Hi check the video hope it helps you.........regards

 

https://youtu.be/fg-Rl6bny1M

Ali Sajjad / Graphic Design Trainer / Freelancer / Adobe Certified Professional
Omar.Fathy
Community Expert
Community Expert
July 25, 2020

Try to free up your disc by deleting the temp files:

  1. Press the Windows Button + R to open the "Run" dialog box.
  2. Enter this text: %temp%
  3. Click "OK." This will open your temp folder.
  4. Press Ctrl + A to select all.
  5. Press "Delete" on your keyboard and click "Yes" to confirm.
  6. All temporary files will now be deleted.

    Also you can delete your App Data Cash to free up your disc
Conrad_C
Community Expert
Community Expert
July 25, 2020

The instructions given won’t solve the problem because the original poster is using a Mac.

Nancy OShea
Community Expert
Community Expert
July 24, 2020

For one thing, you probably need to free-up some hard disk space.

 

Nancy O'Shea— Product User & Community Expert
Conrad_C
Community Expert
Community Expert
July 25, 2020

The link about defragmenting a Mac should not be included in the post. The original poster uses a MacBook Pro. All MacBook Pros made in the last several years use SSDs as internal storage, and an SSD should never be defragmented; it even says that in the linked article and explains why.

Nancy OShea
Community Expert
Community Expert
July 25, 2020

"The link about defragmenting a Mac should not be included in the post."

I don't agree.  We have no idea what storage the OP or anyone else who happens to find this thread in searches is using.  Assume nothing, cover all bases.   

 

Nancy O'Shea— Product User & Community Expert