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MystereLawlight12545
Participant
June 27, 2023
Answered

Photoshop program error since version 24.6

  • June 27, 2023
  • 12 replies
  • 1476 views

My settings are compatible according to photoshop and yet, I can no longer open a file without the program error window appearing, does anyone have a solution to this problem ? 

 

 

    This topic has been closed for replies.
    Correct answer AxelMatt

    @Buddhiraj5FCF As I see in the system info there is a Intel UHD GPU. I think this is the CPU internal GPU. Please try to deactivate this GPU in device manager in Windows and check.

     

    More informations you'll find here: https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

     

     

    12 replies

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    Buddhiraj5FCF
    Participating Frequently
    July 14, 2023

    Facing the same issue. I did the steps as CoryShurbet mentioned and it worked.
    However, once i close photoshop then same thing is repeated. Have to do the process again.
    Need a permanent fix.

      CShubert
      Community Manager
      CShubertCommunity Manager
      Community Manager
      June 27, 2023

      Hi @MystereLawlight12545 

       

      Let's make sure we're in a default state and there are no stale settings somewhere: 

      Restore your preferences using this manual method:  

      https://helpx.adobe.com/photoshop/using/preferences.html#Manually  

      Does it work correctly? 

      If that doesn't solve it, you can quit Photoshop and put the Settings folder back. 

       

       

      It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

       

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