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Photoshop RAM Usage Issue During PSB File Editing

Community Beginner ,
Oct 24, 2024 Oct 24, 2024

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I am experiencing a problem with Photoshop when attempting to edit a PSB file. After making changes and trying to save the file, Photoshop consumes all available RAM during the save process, eventually displaying an error message that there is insufficient RAM. As a result, the changes are not visible in the PSD file.

I have tried the following troubleshooting steps without success:

  • Clearing the clipboard
  • Increasing RAM allocation for Photoshop

The issue occurs regardless of the Photoshop version I am using. Could you please help me understand what might be causing this behavior and suggest any possible solutions?

TOPICS
Windows

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Adobe
Community Expert ,
Oct 24, 2024 Oct 24, 2024

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Please post the full Help > System Info from Photoshop.

 

What is the pixel size of the file and how many layers?

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Community Beginner ,
Oct 24, 2024 Oct 24, 2024

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The psb file is 162x316px - it has two layers

The psd file is 1200x1200px and it has nine layers

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Community Beginner ,
Oct 24, 2024 Oct 24, 2024

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Adobe Photoshop Version: 26.0.0 20240927.r.26 a733fda x64
Number of Launches: 3
Operating System: Windows 11 64-bit
Version: 11 or greater 10.0.26100.2033
System architecture: Intel CPU Family:6, Model:7, Stepping:2 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, AVX-VNNI, HybridCPU(8:4), HyperThreading
Physical processor count: 12
Logical processor count: 20
Processor speed: 3610 MHz
Built-in memory: 32509 MB
Free memory: 20839 MB
Memory available to Photoshop: 24984 MB
Memory used by Photoshop: 70 %
Crash Handler: Adobe
DCX Version: 7.24.8
SAM SDK Version: 9.1.0.1-fio
ACP.local Status:
- SDK Version: 4.0.0.5
- Core Sync Status: Reachable and compatible
- Core Sync Running: 7.2.0.58
- Min Core Sync Required: 4.3.66.28
Live Edit Client SDK Version: 4.0.4
OpenColorIO version: 2.3.2
C2PA library version: adobe_c2pa/0.12.2 c2pa-rs/0.32.5
NGL Version: 1.38.0.10
Chalkboard: Disabled.
Chalkboard Doc Create: Disabled.
D3D12Warp renderer: Disabled.
Alias Layers: Disabled.
Highbeam: Enabled.
Pentablet
Spec Version 1.1
Impl Version 1.0
Num Devices 1
Image tile size: 1024K
Image cache levels: 4
Font Preview: Large
HarfBuzz Version: 7.3.0
TextEngine: Unified Text Engine
======= GPU
Native API stable: True
OpenGL API stable: True
OpenCL API stable: True
GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 1
isGPUCapable: 1
isGPUAllowed: 1
GPUName: NVIDIA GeForce RTX 3060
GPUVendor: NVIDIA
NVIDIA GeForce RTX 3060 UNKNOWN, NVIDIA
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 12,129 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Windows remote desktop: 0
Windows available feature level: 12.2
Windows required feature level: 12.0
Windows has required feature level: 1
Display: 1
Display Bounds: (0, 0) -> (3840, 2160)
Display scale: 1,5
Main Display
Display Type: SDR
Display Profile: sRGB IEC61966-2.1
Display: 2
Display Bounds: (3840, 0) -> (5760, 1080)
Display scale: 1
Display Type: SDR
Display Profile: sRGB IEC61966-2.1
Display: 3
Display Bounds: (5760, 0) -> (7680, 1080)
Display scale: 1
Display Type: SDR
Display Profile: sRGB IEC61966-2.1
------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[1 ms]
Start RunAllAPIs

[1 ms]
"C:\\Program Files\\Adobe\\Adobe Photoshop 2025\\sniffer.exe" -baseTimeMS=1209385755 -comment=Photoshop Version: Adobe Photoshop 26.0.0 20240927.r.26 a733fda x64

[1 ms]
Start GetSnifferResult

[367 ms]
Start sniffer 2024-10-24 09:08:15
# Photoshop Version: Adobe Photoshop 26.0.0 20240927.r.26 a733fda x64
C:\Program Files\Adobe\Adobe Photoshop 2025\sniffer.exe -baseTimeMS=1209385755 -comment=Photoshop Version: Adobe Photoshop 26.0.0 20240927.r.26 a733fda x64

{69 ms}
Start platform native
# displays: 3
Display 0
Display: \\.\DISPLAY1
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (3,840, 2,160)
Dimensions: (3,840 2,160)
Display scale: 1.5
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Attached Device: (DeviceID name=NVIDIA GeForce RTX 3060 index=0)

Display 1
Display: \\.\DISPLAY2
Main: FALSE
Built in: FALSE
Stereo: FALSE
Bounds: (3,840, 0) -> (5,760, 1,080)
Dimensions: (1,920 1,080)
Display scale: 1
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Attached Device: (DeviceID name=NVIDIA GeForce RTX 3060 index=0)

Display 2
Display: \\.\DISPLAY3
Main: FALSE
Built in: FALSE
Stereo: FALSE
Bounds: (5,760, 0) -> (7,680, 1,080)
Dimensions: (1,920 1,080)
Display scale: 1
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Attached Device: (DeviceID name=NVIDIA GeForce RTX 3060 index=0)

# devices: 1
Device 0
Name: NVIDIA GeForce RTX 3060
Preferred: TRUE
Power Envelope: UNKNOWN
Attachment: UNKNOWN
# attached displays: 3
\\.\DISPLAY1
\\.\DISPLAY2
\\.\DISPLAY3
GPU accessible RAM: 12,129 MB
VRAM: 12,129 MB
Dedicated System RAM: 0 MB
Shared System RAM: 17,044 MB
API version: 12.2 (12.2)
Device version: 12.0 (12.0)
Vendor name: NVIDIA
Driver date: 2022-12-05 000000.000000-000
Driver age: 22 months
Driver version: 31.0.15.2756
Supports UMA: UNSUPPORTED
D3D-ID: 9476
End platform native
{188 ms}

{188 ms}
Start platform OpenCL
# displays: 0

# devices: 1
Device 0
Name: NVIDIA GeForce RTX 3060
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 12,884 MB
VRAM: 12,884 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 3.0 (OpenCL 3.0 CUDA)
Device version: 3.0 (OpenCL 3.0 CUDA)
Vendor name: NVIDIA
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 325 GB / s
Compute score: 5,900.68
Device name string: NVIDIA GeForce RTX 3060
Device vendor string: NVIDIA Corporation
Platform name string: NVIDIA CUDA
Platform vendor string: NVIDIA Corporation
End platform OpenCL
{282 ms}

Exit code kExitNormal
End sniffer 2024-10-24 09:08:16
[kStatusNormal, kExitNormal]

[367 ms]
Finish RunAllAPIs

[368 ms]
Finish GetSnifferResult

------- Sniffer output
======= GPU
License Type: Subscription
Serial number: 94070077924686834212
GUIDBucket:
Composite Core GPU (comp_core_gpu): on
Composite Core Threads (MultithreadedCompositing): on
Composite Core UI (CompositingDocumentTabUI): off
Composite Core Feature Prefs (CompCoreFeaturePrefs): off

Application folder: C:\Program Files\Adobe\Adobe Photoshop 2025\
Temporary file path: C:\Users\AGATA~1.BAN\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 930,7G, 544,0G free
Required Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2025\Required\Plug-ins\
Primary Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2025\Plug-ins\

Installed components:
ACE.dll ACE 2024/09/03-10:20:40 79.b57869a 79.b57869a
act_tracing.dll Copyright (c) 2021 Adobe. All Rights Reserved 1.0.58
AdobeLinguistic.dll Adobe Linguistic Library 1d87f11
AdobeOwl.dll Adobe Owl 5.5.0
AdobePDFL.dll PDFL 2024/07/16-07:59:40 79.ffbeabe 79.ffbeabe
AdobePIP.dll Adobe Product Improvement Program 8.2.0.16
AdobeSVGAGM.dll AdobeSVGAGM 79.6336193 79.6336193
AdobeXMP.dll Adobe XMP Core 2024/07/16-07:59:40 79.b7c64cc 79.b7c64cc
AdobeXMPFiles.dll Adobe XMP Files 2024/07/16-07:59:40 79.b7c64cc 79.b7c64cc
AdobeXMPScript.dll Adobe XMP Script 2024/07/16-07:59:40 79.b7c64cc 79.b7c64cc
AGM.dll AGM 2024/09/03-10:20:40 79.b57869a 79.b57869a
AID.dll AID DLL 1.0.0.58
AIDE.dll AIDE 2024/08/15-06:27:58 79.4e19081 79.4e19081
aifm.dll AIFM 1.0 23.68434
AILib.dll Adobe Illustrator 2024 29.0.0
aiport.dll AIPort 1.0 23.68434
ARE.dll ARE 2024/09/03-10:20:40 79.b57869a 79.b57869a
AXE8SharedExpat.dll AXE8SharedExpat 2024/05/17-16:39:40 79.c6ae425 79.c6ae425
AXEDOMCore.dll AXEDOMCore 2024/05/17-16:39:40 79.c6ae425 79.c6ae425
BIB.dll BIB 2024/09/03-10:20:40 79.b57869a 79.b57869a
BIBUtils.dll BIBUtils 2024/09/03-10:20:40 79.b57869a 79.b57869a
CoolType.dll CoolType 2024/09/03-10:20:40 79.b57869a 79.b57869a
CRClient.dll Adobe Crash Reporter Client DLL 16.7.0.202408221003_c7c60a5
DirectML.dll DirectML Redistributable Library 1.13.1+240111-2204.1.dml-1.13.9b0890f
dnssd.dll Bonjour 3,0,0,2
dvaaccelerate.dll Adobe DVA 2024 24.2.0
dvaadameve.dll Adobe DVA 2024 24.2.0
dvaappsupport.dll Adobe DVA 2024 24.2.0
dvaaudiodevice.dll Adobe DVA 2024 24.2.0
dvaaudiodsp.dll Adobe DVA 2024 24.2.0
dvacore.dll Adobe DVA 2024 24.2.0
dvacrashhandler.dll Adobe DVA 2024 24.2.0
dvaeve.dll Adobe DVA 2024 24.2.0
dvaevefactory.dll Adobe DVA 2024 24.2.0
dvamarshal.dll Adobe DVA 2024 24.2.0
dvamediatypes.dll Adobe DVA 2024 24.2.0
dvametadata.dll Adobe DVA 2024 24.2.0
dvametadataapi.dll Adobe DVA 2024 24.2.0
dvametadataUI.dll Adobe DVA 2024 24.2.0
dvanet.dll Adobe DVA 2024 24.2.0
dvaplayer.dll Adobe DVA 2024 24.2.0
dvascripting.dll Adobe DVA 2024 24.2.0
dvatemporalxmp.dll Adobe DVA 2024 24.2.0
dvatexteditor.dll Adobe DVA 2024 24.2.0
dvatransport.dll Adobe DVA 2024 24.2.0
dvaui.dll Adobe DVA 2024 24.2.0
dvavulcansupport.dll Adobe DVA 2024 24.2.0
dvaworkspace.dll Adobe DVA 2024 24.2.0
dynamic-torqnative.dll Unified Extensibility Platform uxp-8.0.1-release
dynamiclink.dll Adobe DVA 2024 24.2.0
ExtendScript.dll ExtendScript 2022/08/18-12:50:45 82.4 82.4
filterport.dll FilterPort 1.1 O
icucnv74.dll International Components for Unicode Build 14.0.1.04ee3a5
icuin74.dll International Components for Unicode Build 14.0.1.04ee3a5
icuuc74.dll International Components for Unicode Build 14.0.1.04ee3a5
ippcc.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippcck0.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippccl9.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippccy8.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippcore.dll core. Intel(R) Integrated Performance Primitives. Core Library. 2021.6 (r0xbffe3c5b)
ippcv.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvk0.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvl9.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvy8.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippi.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippik0.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippil9.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippiy8.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ipps.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsk0.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsl9.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsy8.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippvm.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvmk0.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvml9.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvmy8.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
JP2KLib.dll JP2KLib 2024/07/15-15:19:39 79.f218fde 79.f218fde
libeay32.dll The OpenSSL Toolkit 1.0.2zg
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(R) C/C++/Fortran Compiler Mainline
LogSession.dll LogSession 8.2.0.16
mediacoreif.dll Adobe DVA 2024 24.2.0
Microsoft.AI.MachineLearning.dll Microsoft® Windows® Operating System 1.17.20240223.4.8f5c79c
mkl_avx2.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_avx512.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_core.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_def.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_mc3.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_sequential.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_avx2.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_avx512.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_def.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_mc3.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
MPS.dll MPS 2024/07/16-07:59:40 79.e1bf93f 79.e1bf93f
onnxruntime.dll Microsoft® Windows® Operating System 1.17.20240223.4.8f5c79c
opencv_world452.dll OpenCV library 4.5.2
pdfport.dll PDFPort 2020/11/19-11:34:27 79.625377 79.625377
Plugin.dll Adobe Photoshop 2025 26.0
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 12.0.0
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 12.0.0.14
PSCloud.dll 1.0.0.1
PSRes.dll Adobe Photoshop 2025 26.0
PSViews.dll Adobe Photoshop 2025 26.0
ScCore.dll ScCore 2022/08/18-12:50:45 82.4 82.4
ssleay32.dll The OpenSSL Toolkit 1.0.2zg
SVGRE.dll SVGRE 79.6ae16be 79.6ae16be
svml_dispmd.dll Intel(R) C/C++/Fortran Compiler Mainline
VulcanControl.dll Vulcan Application Control Library 7.2.0.34
VulcanMessage5.dll Vulcan Message Library 7.2.0.34
WinRTSupport.dll Adobe Photoshop Windows RT Support 1.0.1.0
WRServices.dll WRServices Build 19.0.0.229b8f9 19.0.0.229b8f9
Unified Extensibility Platform uxp-8.0.1-release
UPIC 2.6.0


Required plugins:

Accented Edges 26.0 - from the file “Filter Gallery.8bf”
Adaptive Wide Angle 26.0 - from the file “Adaptive Wide Angle.8bf”
Angled Strokes 26.0 - from the file “Filter Gallery.8bf”
Average 26.0 - from the file “Average.8bf”
Bas Relief 26.0 - from the file “Filter Gallery.8bf”
BMP 26.0 - from the file “Standard MultiPlugin.8bf”
Camera Raw 17.0 - from the file “Camera Raw.8bi”
Camera Raw Filter 17.0 - from the file “Camera Raw.8bi”
Chalk && Charcoal 26.0 - from the file “Filter Gallery.8bf”
Charcoal 26.0 - from the file “Filter Gallery.8bf”
Chrome 26.0 - from the file “Filter Gallery.8bf”
Cineon 26.0 - from the file “Cineon.8bi”
Clouds 26.0 - from the file “Clouds.8bf”
Color Halftone 26.0 - from the file “Standard MultiPlugin.8bf”
Colored Pencil 26.0 - from the file “Filter Gallery.8bf”
Conté Crayon 26.0 - from the file “Filter Gallery.8bf”
Craquelure 26.0 - from the file “Filter Gallery.8bf”
Crop and Straighten Photos 26.0 - from the file “CropPhotosAuto.8li”
Crop and Straighten Photos Filter 26.0 - from the file “Standard MultiPlugin.8bf”
Crosshatch 26.0 - from the file “Filter Gallery.8bf”
Crystallize 26.0 - from the file “Standard MultiPlugin.8bf”
Cutout 26.0 - from the file “Filter Gallery.8bf”
Dark Strokes 26.0 - from the file “Filter Gallery.8bf”
De-Interlace 26.0 - from the file “Standard MultiPlugin.8bf”
Dicom 26.0 - from the file “Dicom.8bi”
Difference Clouds 26.0 - from the file “Clouds.8bf”
Diffuse Glow 26.0 - from the file “Filter Gallery.8bf”
Displace 26.0 - from the file “Standard MultiPlugin.8bf”
Dry Brush 26.0 - from the file “Filter Gallery.8bf”
Entropy 26.0 - from the file “statistics.8ba”
Export Color Lookup Tables 26.0 - from the file “Export3DLUT.8be”
Extrude 26.0 - from the file “Standard MultiPlugin.8bf”
FastCore Routines 26.0 - from the file “FastCore.8bx”
Fibers 26.0 - from the file “Standard MultiPlugin.8bf”
Film Grain 26.0 - from the file “Filter Gallery.8bf”
Filter Gallery 26.0 - from the file “Filter Gallery.8bf”
Fresco 26.0 - from the file “Filter Gallery.8bf”
Glass 26.0 - from the file “Filter Gallery.8bf”
Glowing Edges 26.0 - from the file “Filter Gallery.8bf”
Grain 26.0 - from the file “Filter Gallery.8bf”
Graphic Pen 26.0 - from the file “Filter Gallery.8bf”
Halftone Pattern 26.0 - from the file “Filter Gallery.8bf”
Halide Bottlenecks 26.0 - from the file “HalideBottlenecks.8bx”
HDRMergeUI 26.0 - from the file “HDRMergeUI.8bf”
HSB/HSL 26.0 - from the file “Standard MultiPlugin.8bf”
IFF Format 26.0 - from the file “Standard MultiPlugin.8bf”
Ink Outlines 26.0 - from the file “Filter Gallery.8bf”
JPEG 2000 26.0 - from the file “JPEG2000.8bi”
Kurtosis 26.0 - from the file “statistics.8ba”
Lens Blur 26.0 - from the file “Lens Blur.8bf”
Lens Correction 26.0 - from the file “Lens Correction.8bf”
Lens Flare 26.0 - from the file “Standard MultiPlugin.8bf”
Liquify 26.0 - from the file “Liquify.8bf”
Matlab Operation 26.0 - from the file “ChannelPort.8bf”
Maximum 26.0 - from the file “statistics.8ba”
Mean 26.0 - from the file “statistics.8ba”
Measurement Core 26.0 - from the file “MeasurementCore.8me”
Median 26.0 - from the file “statistics.8ba”
Mezzotint 26.0 - from the file “Standard MultiPlugin.8bf”
Minimum 26.0 - from the file “statistics.8ba”
MMXCore Routines 26.0 - from the file “MMXCore.8bx”
Mosaic Tiles 26.0 - from the file “Filter Gallery.8bf”
Multiprocessor Support 26.0 - from the file “MultiProcessor Support.8bx”
Neon Glow 26.0 - from the file “Filter Gallery.8bf”
Note Paper 26.0 - from the file “Filter Gallery.8bf”
NTSC Colors 26.0 - from the file “NTSC Colors.8bf”
Ocean Ripple 26.0 - from the file “Filter Gallery.8bf”
OpenEXR 26.0 - from the file “Standard MultiPlugin.8bf”
Paint Daubs 26.0 - from the file “Filter Gallery.8bf”
Palette Knife 26.0 - from the file “Filter Gallery.8bf”
Parametric Filter NO VERSION - from the file “MaterialFilter.8bf”
Patchwork 26.0 - from the file “Filter Gallery.8bf”
Paths to Illustrator 26.0 - from the file “Standard MultiPlugin.8bf”
PCX 26.0 - from the file “PCX.8bi”
Photocopy 26.0 - from the file “Filter Gallery.8bf”
Picture Package Filter 26.0 - from the file “ChannelPort.8bf”
Pinch 26.0 - from the file “Standard MultiPlugin.8bf”
Pixar 26.0 - from the file “Pixar.8bi”
Plaster 26.0 - from the file “Filter Gallery.8bf”
Plastic Wrap 26.0 - from the file “Filter Gallery.8bf”
Pointillize 26.0 - from the file “Standard MultiPlugin.8bf”
Polar Coordinates 26.0 - from the file “Standard MultiPlugin.8bf”
Portable Bit Map 26.0 - from the file “PBM.8bi”
Poster Edges 26.0 - from the file “Filter Gallery.8bf”
Radial Blur 26.0 - from the file “Standard MultiPlugin.8bf”
Radiance 26.0 - from the file “Radiance.8bi”
Range 26.0 - from the file “statistics.8ba”
Render Color Lookup Grid 26.0 - from the file “Export3DLUT.8be”
Reticulation 26.0 - from the file “Filter Gallery.8bf”
Ripple 26.0 - from the file “Standard MultiPlugin.8bf”
Rough Pastels 26.0 - from the file “Filter Gallery.8bf”
Save for Web 26.0 - from the file “Save for Web.8be”
ScriptingSupport 26.0 - from the file “ScriptingSupport.8li”
Shear 26.0 - from the file “Standard MultiPlugin.8bf”
Skewness 26.0 - from the file “statistics.8ba”
Smart Blur 26.0 - from the file “Standard MultiPlugin.8bf”
Smudge Stick 26.0 - from the file “Filter Gallery.8bf”
Solarize 26.0 - from the file “Solarize.8bf”
SP Substance Suite NO VERSION - from the file “MaterialSuite.8li”
Spatter 26.0 - from the file “Filter Gallery.8bf”
Spherize 26.0 - from the file “Standard MultiPlugin.8bf”
Sponge 26.0 - from the file “Filter Gallery.8bf”
Sprayed Strokes 26.0 - from the file “Filter Gallery.8bf”
Stained Glass 26.0 - from the file “Filter Gallery.8bf”
Stamp 26.0 - from the file “Filter Gallery.8bf”
Standard Deviation 26.0 - from the file “statistics.8ba”
Sumi-e 26.0 - from the file “Filter Gallery.8bf”
Summation 26.0 - from the file “statistics.8ba”
Targa 26.0 - from the file “Standard MultiPlugin.8bf”
Texturizer 26.0 - from the file “Filter Gallery.8bf”
Tiles 26.0 - from the file “Standard MultiPlugin.8bf”
Torn Edges 26.0 - from the file “Filter Gallery.8bf”
Twirl 26.0 - from the file “Standard MultiPlugin.8bf”
Underpainting 26.0 - from the file “Filter Gallery.8bf”
Vanishing Point 26.0 - from the file “VanishingPoint.8bf”
Variance 26.0 - from the file “statistics.8ba”
Water Paper 26.0 - from the file “Filter Gallery.8bf”
Watercolor 26.0 - from the file “Filter Gallery.8bf”
Wave 26.0 - from the file “Standard MultiPlugin.8bf”
WebPShop NO VERSION - from the file “WebPShop_0_4_3_Win_x64.8bi”
WIA Support 26.0 - from the file “WIASupport.8li”
Wind 26.0 - from the file “Standard MultiPlugin.8bf”
Wireless Bitmap 26.0 - from the file “WBMP.8bi”
ZigZag 26.0 - from the file “Standard MultiPlugin.8bf”

Optional and third party plugins: NONE


Duplicate and Disabled plugins: NONE


Plugins that failed to load: NONE

Unified Extensibility Platform - Extensions:

Home Screen (Loaded) 7.9.0.53 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.ccx.start-7.9.0\"
CmdN: 1.21.3
UAB: 2.18.0-8
Loaded at: 98 ms - launch time impact: 16 ms
Discover Panel (Loaded) 2409.107.0.19 - from the file "Required Folder"
Loaded at: 102 ms - launch time impact: 12 ms
ccx-timeline (Prepared) 3.1.12.0 - from the file "Required Folder"
CCX Commenting UXP Webview (Loaded) 30.7.0.0 - from the file "Required Folder"
Loaded at: 3715 ms - launch time impact: 0 ms
CCX Sharesheet UXP (Prepared) 30.15.0.0 - from the file "Required Folder"
In app notifications (Loaded) 2.0.25.0 - from the file "Required Folder"
Loaded at: 102 ms - launch time impact: 0 ms
Arranger (Prepared) 1.0.0.0 - from the file "Plugin Marketplace"
Content Credentials (Loaded) 0.46.0.0 - from the file "Required Folder"
Loaded at: 3625 ms - launch time impact: 0 ms
CC Libraries Panel (Prepared) 4.6.80.0 - from the file "C:\Program Files\Common Files\Adobe/CEP/Extensions\CC_LIBRARIES_PANEL_EXTENSION_4_6_80\"
CAPTURE: 2.0.41 STOCK: 4.2.4
Parametric Filter (Loaded) 0.1.8.0 - from the file "Required Folder"
Loaded at: 3715 ms - launch time impact: 1 ms
Photoshop Adjustments Panel (Loaded) 2.2.6.0 - from the file "Required Folder"
Loaded at: 3715 ms - launch time impact: 1 ms
Photoshop UXP Export-As (Prepared) 5.11.0.0 - from the file "Required Folder"
Photoshop In App Messaging (Loaded) 4.4.27.0 - from the file "Required Folder"
Loaded at: 3715 ms - launch time impact: 0 ms
Information Alert (Prepared) 0.5.0.0 - from the file "Required Folder"
Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder"
Plugins Panel (Prepared) 1.6.9.0 - from the file "Required Folder"
IC popup message (Loaded) 1.0.0.0
Loaded at: 3484 ms - launch time impact: 0 ms
Multilayer Protection (Loaded) 1.0.0.0
Loaded at: 3484 ms - launch time impact: 0 ms
Neural Filters (Registered) 1.15.0.100 - from the file "Required Folder"
Scan time: 1 ms - entries: 38

Extensions:

Libraries 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_6_80\index.html”
com.adobe.stock.panel.licensing-embedded 4.0.35 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_6_80\extensions\stock-panel-licensing\index.html”
com.adobe.capture.extension 2.0.41 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_6_80\extensions\capture\capture.html”
Export As 4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2025\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
Export As 4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2025\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
com.adobe.cclibraries.manager 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_6_80\manager.html”

Installed TWAIN devices: NONE

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Community Expert ,
Oct 24, 2024 Oct 24, 2024

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This is really odd. The file is small, and you have plenty memory and scratch disk space. The GPU is well supported and known to work well with Photoshop (I use it myself).

 

I can't explain this. Engineering do monitor the "bugs" section of the forum (I'm just a fellow user), so hopefully they'll pick it up.

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Community Beginner ,
Oct 24, 2024 Oct 24, 2024

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Thank you so much for taking the time to check this.

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Adobe Employee ,
Oct 25, 2024 Oct 25, 2024

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Hey, @AgataRau. Welcome to the Photoshop Community. Thanks for sharing the details. 

Does this happen with any PSB files or a specific PSB document? Does the issue exist if you use Photoshop (Beta) 26.1? 

 

The GPU Drivers are 22 months old for the Nvidia GPU. Please update the GPU drivers to the latest recommended version. 

 

Let me know how it goes.

Thanks!
Sameer K

(Use '@mention' to tag me when you reply)

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Community Beginner ,
Oct 28, 2024 Oct 28, 2024

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Hey, @Sameer K .

Thank you so much for your reply.

I’ll update the drivers and get back to you with feedback asap.

 

As for the Photoshop version, I tried 26.0 and 22.2. I just checked all the apps available in my plan but couldn’t find the 26.1 beta version yet. The issue occurred with a PSB file where I had applied Perspective Warp. I made a few different files to check. I don’t recall having these issues with mockups from the internet, but I can’t remember if they had Perspective Warp or if they were simply set up to allow graphic changes in the mockup.

 

Have a great day,

Agata

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Community Beginner ,
Oct 28, 2024 Oct 28, 2024

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@Sameer K - it worked! Thank you so much!

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Community Beginner ,
Oct 29, 2024 Oct 29, 2024

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Hey, @Sameer K !

It looks like the issue has returned. I created one file with two simple perspective wraps, and it worked fine (a bit slow, but okay). I then began preparing another file—still using simple boxes—and now I can’t complete the perspective wrap function. I’ve tried both desktop and cloud files to see if there’s any difference, but there isn’t. I add a layout, try to wrap it, and the program freezes. Once a perspective wrap layout is added and saved, I can’t go back to edit it with the wrap function.

Updating the driver helped initially, but it seems the improvement didn’t last. Is there anything else I can do to make the perspective wrap function work reliably?

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Community Beginner ,
Oct 29, 2024 Oct 29, 2024

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Tried with a new file, no success.

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Adobe Employee ,
Oct 29, 2024 Oct 29, 2024

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Hey, @AgataRau. Thanks for keeping me posted with the updates.

 

Would you mind sharing a sample PSB document to me? Send an direct message through my profile with a public link to download the sample file.

 

Also, share the series of steps you take as a video to help me recreate and report this to the team.

 

Thanks!

Sameer K

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Community Beginner ,
Oct 30, 2024 Oct 30, 2024

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Hey @Sameer K , sure. I will prepare the file and the video and send hopefully tomorrow.

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