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Participant
June 19, 2025
Answered

Photoshop refuses to launch after successful installation

  • June 19, 2025
  • 2 replies
  • 164 views
Hello!
I am switching from an old computer to a new one. The new one has the following system information:
- RAM 16GB,
- graphics card 4GB,
- Processor 11th Gen Intel(R) Core(TM) i7 - 11800H@ 2.30 GHz,
- Windows 11 Home, 24H2 (updated).
I can use Photoshop normally on the old computer, but on the new one, after successfully installing
Photoshop, the following information is displayed:
"Some of the application components are missing from the Application directory. Please reinstall the
application."
I have uninstalled and reinstalled Photoshop several times - I have done this in different ways, but the
program still does not work. Please help. Thank you.
Sonja
Correct answer Ged_Traynor

@sonja_2945 you haven't mentioned which version of Photoshop you're trying to install, try using the Adobe cleaner tool

https://helpx.adobe.com/ie/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

2 replies

Ged_Traynor
Community Expert
Ged_TraynorCommunity ExpertCorrect answer
Community Expert
June 19, 2025

@sonja_2945 you haven't mentioned which version of Photoshop you're trying to install, try using the Adobe cleaner tool

https://helpx.adobe.com/ie/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

jane-e
Community Expert
Community Expert
June 19, 2025

@sonja_2945 

 

I've moved your post to the Photoshop forum.

 

Jane