Skip to main content
fredp79489993
fredp79489993
Participating Frequently
December 16, 2023
Question

Photoshop requesting credentials in a loop

  • December 16, 2023
  • 2 replies
  • 776 views

I had installed Creative Cloud as an administrator (call the account A) on my MacBook Pro, and then had to create a new standard account (call it B). When I try to run Photoshop as B, it goes into a loop prompting for my Adobe account credentials, and each time I enter them, it just prompts again, and never actually runs the application. Any help would be greatly appreciated

This topic has been closed for replies.

2 replies

mglush
Community Expert
mglushCommunity Expert
Community Expert
December 17, 2023

Hi Fred!

I think you need to go into your Preferences and give Photoshop Access. Here is a help doc that might answer the question for you: https://helpx.adobe.com/photoshop/kb/required-permissions-for-photoshop0.html

Let us know if that works or if you are still having the issue?

Michelle

fredp79489993
fredp79489993Author
Participating Frequently
December 17, 2023

Thanks, I will give that a try, and post an update here.

fredp79489993
fredp79489993Author
Participating Frequently
December 17, 2023

Ok, went through all those steps, and still stuck. The only file location I could find in the settings was for a "Local Working Directory" for Cloud documents, and I changed that to a folder inside "Users/Shared".

 

Attached screenshots of the changes I made or verified.

fredp79489993
fredp79489993Author
Participating Frequently
December 17, 2023

A couple of updates - found this article that suggested it could be caused by security/antivirus software preventing access to the MacOS keychain. However, standard users cannot disable Norton Security, which is what I use. So I upgraded the user to an admin, disabled Norton, and tried again. No go - problem remains the same.

Then tried uninstalling CC, but that again requires you to log in, and you get into the same login loop. Finally, tried logging into my Adobe Account, which works fine, then installing the app while logged into the Mac as the new admin user. That gets me back into the same login loop.

So I'm back at square one, and can only use CC if I'm logged into the Mac as the original admin user.

Is opening a case with Adobe even an option ?

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices