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Photoshop saves Jpeg instead video

New Here ,
Jan 20, 2020 Jan 20, 2020

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Hello! I'd like to know. I make videos in Photoshop. But last week when i want to "render video" i save jpeg file instead video. Also i cant add audio because "Could not complete your request because DynamicLink is not available". Can you please help me! 

 

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Community Expert ,
Jan 20, 2020 Jan 20, 2020

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Hello, in order for us to be able to help you, we need more context: which OS? which exact version of Photoshop (photoshop: Help>System info...)? what kind of file are you working with?

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New Here ,
Jan 20, 2020 Jan 20, 2020

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 Hello! Thank you for response! Adobe Photoshop Version CC 2017 Operating System: Mac OS. I dont get about file, sorry. I just open the new file, create video timeline ( there i cant add audio) and after i cant save file as MP4. instead of MP4 i can only save jpeg

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Community Expert ,
Jan 20, 2020 Jan 20, 2020

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Please show a screenshot of your render video dialogue box. Also please go to Help >System info press "copy" and paste the info here

Dave

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New Here ,
Jan 20, 2020 Jan 20, 2020

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Снимок экрана 2020-01-20 в 16.37.29.pngСнимок экрана 2020-01-20 в 16.37.43.png

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Adobe Photoshop Version: 2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877 x64 Number of Launches: 202 Operating System: Mac OS 10.15.2 System architecture: Intel CPU Family:6, Model:61, Stepping:4 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading Physical processor count: 2 Logical processor count: 4 Processor speed: 1600 MHz Built-in memory: 8192 MB Free memory: 3765 MB Memory available to Photoshop: 6482 MB Memory used by Photoshop: 70 % History Thumbnails: Enabled. Touch Bar: Enabled. Alias Layers: Disabled. Modifier Palette: Disabled. Highbeam: Disabled. Image tile size: 128K Image cache levels: 4 Font Preview: Medium TextComposer: Latin OpenCL crashed on 25.01.2018 at 18:17:45 (Initializing OpenCL and OpenCL enabled features) Display: 1 Main Display Display Bounds: top=0, left=0, bottom=900, right=1440 OpenGL Drawing: Enabled. OpenGL Allow Old GPUs: Not Detected. OpenGL Drawing Mode: Advanced OpenGL Allow Normal Mode: True. OpenGL Allow Advanced Mode: True. AIFCoreInitialized=1
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glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[60]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
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glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1
clgpu[0].CLPlatformVersion="1.2 (Nov 9 2019 04:32:50)"
clgpu[0].CLDeviceVersion="1.2 "
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clgpu[0].CLBandwidth=1.49452e+10
clgpu[0].CLCompute=319.284
nativegpu[0].NativeName="Intel(R) Iris(TM) Graphics 6000"
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Sorry but that is not a licensed copy of Photoshop. Adobe have never released a perpetual licence for Photoshop CC.

We cannot help you further.  Come back when you have taken out a subscription and valid license

 

Dave

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