photoshop says I need to update my computer... there are no updates available... [Unable to install Photoshop CC 2019 on OS X Yosemite]

[chloea5716005]

I cannot install Photoshop. the instructions say I need to update my mac, however there are absolutely no updates available.

What i can do? I  just want to use the damn thing. If I cannot use photoshop can I at least have my money back??????

[chloea5716005]

I'm incredibly frustrated. I have been on hold with customer service for almost an hour. I would really appreciate it if someone would help me. Adobe, you guys make wonderful products, but for how much I pay for them...  that fact that cant even use them, and that your customer help service seems to be a total joke, is absolutely frickin' ridiculous....

seriously, please refund my money or help me fix the problem.

[Derek Cross]

We‘re not mind readers, it would help if you gave more information - which version of Photoshop, OS, and have you checked that your computer matches the system requirements?

Photoshop system requirements

What have you tried already eg uninstalling and reinstalling the app, run cleaner, or reset your preferences?

[rob day]

What i can do? I  just want to use the damn thing.

Also, your CC subscription allows you to install any version back to CS6. CS6 will run on 10.8 Mountain Lion. CC2015 will run on the 5-year old 10.9 Mavericks. From the CC app click Apps>Photoshop>Update>Manage>Other Versions

[Mo Moolla]

Hi Chloe. Would you kindly list the following:

1. The operating system you are on

2. Your system info i.e.. processor and RAM

3. The Photoshop version you are trying to install.

Let's work by a process of elimination and see if we can get you up and running.

I understand you must be really frustrated but hang in there and I will do my best to assist

Mo

[chloea5716005]

I apologize for being so frustrated.

• I'm using a mac book pro
• Operating system: Ox Yosemite 10.10.5
• processor: 2.8 GHz Intel Core 2 Duo
• RAM: 2 memory slots, each of which accepts a 1067 MHz DDR3 memory module. *8 GB installed

I'm trying to install the latest version of photoshop from creative cloud. I purchased the photography package.

There are no updates available for my computer. Is it possible that my computer is too old (2009)?

[John Waller]

Is it possible that my computer is too old (2009)?

Well, your operating system is certainly outdated.

The last version of Photoshop to run on Yosemite was CC version 18.

The current version CC version 20 only runs on Sierra, High Sierra and Mojave.

Photoshop system requirements

[rob day]

I'm trying to install the latest version of photoshop from creative cloud. I purchased the photography package.

There are no updates available for my computer. Is it possible that my computer is too old (2009)?

You should be able to install CC2017.

[rob day]

Here's the new feature lists for all of the CC versions—I'm guessing you can live without most of the new features in CC2018 &19:

Photoshop CC new features | More library asset support

[Test Screen Name]

If you don’t know how to find out any if these answers please let us know. Your current operating system is most important but all are needed.