Participant

Question

photoshop says I need to update my computer... there are no updates available... [Unable to install Photoshop CC 2019 on OS X Yosemite]

Forum|Forum|7 years ago
November 10, 2018
3 replies
19679 views

I cannot install Photoshop. the instructions say I need to update my mac, however there are absolutely no updates available.

What i can do? I just want to use the damn thing. If I cannot use photoshop can I at least have my money back??????

This topic has been closed for replies.

T

Test Screen Name

Legend

If you don’t know how to find out any if these answers please let us know. Your current operating system is most important but all are needed.

Mo Moolla

Legend

Hi Chloe. Would you kindly list the following:

1. The operating system you are on

2. Your system info i.e.. processor and RAM

3. The Photoshop version you are trying to install.

Let's work by a process of elimination and see if we can get you up and running.

I understand you must be really frustrated but hang in there and I will do my best to assist

Mo

chloea5716005Author

Participant

I apologize for being so frustrated.

I'm using a mac book pro
Operating system: Ox Yosemite 10.10.5
processor: 2.8 GHz Intel Core 2 Duo
RAM: 2 memory slots, each of which accepts a 1067 MHz DDR3 memory module. *8 GB installed

I'm trying to install the latest version of photoshop from creative cloud. I purchased the photography package.

There are no updates available for my computer. Is it possible that my computer is too old (2009)?

John Waller

Community Expert

Is it possible that my computer is too old (2009)?

Well, your operating system is certainly outdated.

The last version of Photoshop to run on Yosemite was CC version 18.

The current version CC version 20 only runs on Sierra, High Sierra and Mojave.

Photoshop system requirements

chloea5716005Author

Participant

I'm incredibly frustrated. I have been on hold with customer service for almost an hour. I would really appreciate it if someone would help me. Adobe, you guys make wonderful products, but for how much I pay for them... that fact that cant even use them, and that your customer help service seems to be a total joke, is absolutely frickin' ridiculous....

seriously, please refund my money or help me fix the problem.

Derek Cross

Community Expert

We‘re not mind readers, it would help if you gave more information - which version of Photoshop, OS, and have you checked that your computer matches the system requirements?

Photoshop system requirements

What have you tried already eg uninstalling and reinstalling the app, run cleaner, or reset your preferences?

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