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Participant
May 31, 2021
Question

Photoshop Screen Completely Black

  • May 31, 2021
  • 1 reply
  • 842 views

So I have been having an issue with photoshop since early this morning my scratch disks were full so I went to empty them but noticed the files were empty. So I assumed maybe it was somewhere else I couldnt see I searched up cache on my mac and I seen a whole bunch of random text along cache I basically mass deleted everything and since then my photoshop has been acting up. I have tried to uncheck the graphics in the performance menu I have the done the Cloud Clean up for it I'm at the point of just scrapping the whole program all together and finding something new Really bad time as I am a graphic designer backed up with work now because of this complicated way of things adobe has set up its not just a simple delete and re-install which is absolutetly terrible. If could help with this issue would be greatly appreciated. I have been reading up it may be a licensing issue but even then how am I still paying for something and not getting a license everytime it downloads I dont even get it at this point. 

 

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1 reply

Derek Cross
Community Expert
Community Expert
May 31, 2021

Which version of Photoshop and OS?

How much RAM and how much spare disk capacity do you have on your hard disk?

john86920Author
Participant
May 31, 2021

thank you but i have fixed this issue by opening another photoshop document it jus brought the screen back finally