Photoshop startup issue PC

[MasonJPhoto]

Hey Everyone,

I am currently having an issue where Photoshop, upon trying to opne the application, runs the startup. But no window ever appears, and it shows as "not running" on the PC. However, when I go to my creative cloud, I cant uninstall, update, or do anything else as creative cloud thinks Photoshop is running. My only solution currently is to restart and uninstall when this issue occurs. Any ideas on whats going on?

Photoshop Version 25.7

ThinkCentre M80q Gen 3

Windows 10 Enterprise Version 22H2

[D Fosse]

I suspect this is a GPU problem with the integrated GPU.

Pleas post Help > System Info.

[MarekMularczyk]

Hi,

Have you tried to start Photoshop while holding Ctrl+Alt+Shift to try to reset the preferences?

[MasonJPhoto]

Adobe Photoshop Version: 25.7.0 20240415.r.504 130b225 x64
Number of Launches: 221
Operating System: Windows 10 64-bit
Version: 10 10.0.19045.4291
System architecture: Intel CPU Family:6, Model:7, Stepping:5 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, AVX-VNNI, HyperThreading
Physical processor count: 6
Logical processor count: 12
Processor speed: 1997 MHz
Built-in memory: 16065 MB
Free memory: 10288 MB
Memory available to Photoshop: 11828 MB
Memory used by Photoshop: 70 %
Crash Handler: Adobe
DCX Version: 7.13.2
SAM SDK Version: 7.7.0-fio
ACP.local Status:
- SDK Version: 3.4.0
- Core Sync Status: Reachable and compatible
- Core Sync Running: 7.1.2.2
- Min Core Sync Required: 4.3.66.28
Live Edit Client SDK Version: 4.0.4
Open Color IO version: 2.3.2
C2PA library version: adobe_c2pa/0.7.6-2 c2pa-rs/0.25.2-patch
NGL Version: 1.37.0.8
Chalkboard: Disabled.
D3D12Warp renderer: Disabled.
Alias Layers: Disabled.
Highbeam: Disabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
HarfBuzz Version: 7.3.0
TextEngine: Unified Text Engine
======= GPU
Native API stable: True
OpenGL API stable: True
OpenCL API stable: True
GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 1
isGPUCapable: 1
GPUName: Intel(R) UHD Graphics 770
GPUVendor: INTEL
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 8,550 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Windows remote desktop: 0
Windows available feature level: 12.1
Windows required feature level: 12.0
Windows has required feature level: 1
Display: 1
Display Bounds: (0, 0) -> (1920, 1080)
Display scale: 1
Display Type: SDR
Display: 2
Display Bounds: (-1920, 0) -> (0, 1080)
Display scale: 1
Display Type: SDR
------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[1 ms]
Start RunAllAPIs

[1 ms]
"C:\Program Files\Adobe\Adobe Photoshop 2024\sniffer.exe" -baseTimeMS=1889891 -comment=Photoshop Version: Adobe Photoshop 25.7.0 20240415.r.504 130b225 x64

[1 ms]
Start GetSnifferResult

[1195 ms]
Start sniffer 2024-05-07 11:21:50
# Photoshop Version: Adobe Photoshop 25.7.0 20240415.r.504 130b225 x64
C:\Program Files\Adobe\Adobe Photoshop 2024\sniffer.exe -baseTimeMS=1889891 -comment=Photoshop Version: Adobe Photoshop 25.7.0 20240415.r.504 130b225 x64

{194 ms}
Start platform native
# displays: 2
Display 0
Display: \\.\DISPLAY1
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (1,920, 1,080)
Dimensions: (1,920 1,080)
Display scale: 1
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Attached Device: (DeviceID name=Intel(R) UHD Graphics 770 index=0)

[D Fosse]

OK, you cut off the system info, but it shows enough that the GPU should work (even if a bit underpowered).

You're not using a dock, USB hub, anything like that? How is the display connected?

Can you see if Intel has a newer driver for the UHD 770?

[MasonJPhoto]

Finally back. Thank you for your help! Not using a dock, or usb hub, nothing. The display is connected VIA HDMI to the back of this computer. two monitors plugged in simultaneously.

the Driver is 10.0.19041.1

I may need to engage my IT team, this is a work laptop thus, at the mercy of them. Still happening, but less frequently.