Photoshop stopping on startup at Initializing menus

Forum|Forum|8 years ago
December 12, 2017
3 replies
9856 views

Photoshop has just started stopping on initializing menus on the splash page it comes up when i click on it "not responding"

I have uninstalled and reinstalled the programme as well as using the Ctrl Alt shirt to clear out preferences....

Still no luck... I have some urgent jobs that need doing and I need this to be working. It was working fine yesterday but today its not.

spotte10353908

Inspiring

I know this post is five years old an people have probably moved on.

I was curious to know what OS this was and what version of Photoshop was being used. Was it CC? I am still using Photoshop CS6 and having this issue. If it is the CC version, aren't folks supposed to be getting Adobe support as long as they subscribe to Adobe?

Trevor.Dennis

Community Expert

Hold down the Shift key when starting Photoshop. If that fixes it, then look at your plugins and extensions.

It would be helpful to know what OS you are using, but if the Shift key trick did not help, I'd next be checking fonts.

Troubleshoot fonts issues in Adobe Photoshop CC, 2015, 2014, CS6, CS5

[EDIT] I have just noticed your user name, and I'm thinking you are a Mac user. That gives you more options for fixing font issues as per the guide I linked to above.

JJMack

Community Expert

Did you get the Dialog?

If it use to work try resetting your preferences. Start Photoshop immediately if not sooner press and hold Ctrl+Shift+Alt. If done quickly on time Photoshop will pop-up a dialog asking if you want to delete your Preferences. Reply Yes see if Photoshop then starts OK.

Uninstalling and reinstalling does not reset Preferences.

JJMack