Photoshop Stuck Saving at 0% on M1 Ultra

[WScottForbes]

I recently received an M1 Ultra (64 GB of Ram, 2TB of Storage), and I've had multiple occasions where Photoshop just hangs at 0% (sometimes 10%) and I have to Force Quit and then recover the files via auto-save recovery. I did a search but nothing came up, I'm hoping this is something already on the Photoshop team's radar (but it doesn't look like it via the known issues).

M1 Ultra - 64 GB of Ram, 2TB of Storage

Photoshop 22.3.4

Mac Montery 12.4

Cintiq 22HD for my screen

I understand it's a newish computer / chip but it's been touted by both Apple and Adobe to be working well - when it's not, especially a core product has such a basic flaw.

[Ryan25508728y15t]

Same issue here. M1 Ultra Mac Studio. Before the lastest issue it'd hang at 0% upon saving. After the update it still hangs but at random percentages.

You could still edit the file but couldn't save anything. Best I've been able to do is export the layers I've been working on and recompile it after a force quit. Not ideal. This has gotten so annoying I've been thinknig about just moving back to my 8 year old iMac. It's ridiculous.

I'm attaching my SpinDump as well. Really hoping we can figure this out.

[Ryan25508728y15t]

Also wanted to note that I'm experiencing this with files around 1-2gb that are utilizing smart objects. I cann't replicate the issue. It seems to be random. Sometimes everything works fine and other times it locks up when I save.

[Ryan25508728y15t]

An update... I started launching Photoshop via Rosetta on my M1 Mac and it has been working flawlessly. So... I guess that's the solution for now? 

[Ryan25508728y15t]

Just wanted to post an update. I've continued to used Rosetta with Photoshop and haven't encountered any issues at all.

[ispillmydrink]

Also an M1 Ultra Mac Studio. Process spindump and sample attached. For me, despite having the most recent (non-preview) version, it always hangs at 0%, nothing more.

[ispillmydrink]

To be clear: It always hangs at 0% *when* it does hang.

[ispillmydrink]

Yep, deadlock.

  Thread 0x12bdd44    Thread name "Background Save"    999 samples (1-999)    priority 31 (base 31)
  999  thread_start + 8 (libsystem_pthread.dylib + 8332) [0x1a482708c]
    999  _pthread_start + 148 (libsystem_pthread.dylib + 29292) [0x1a482c26c]
      999  ??? (Adobe Photoshop 2022 + 26656412) [0x105ecfe9c]
        999  ??? (Adobe Photoshop 2022 + 26640496) [0x105ecc070]
          999  ??? (Adobe Photoshop 2022 + 34953300) [0x1066b9854]
            999  ??? (Adobe Photoshop 2022 + 41899392) [0x106d59580]
              999  ??? (Adobe Photoshop 2022 + 8855956) [0x104dd6194]
                999  ??? (Adobe Photoshop 2022 + 4709660) [0x1049e1d1c]
                  999  ??? (Adobe Photoshop 2022 + 4704924) [0x1049e0a9c]
                    999  ??? (Adobe Photoshop 2022 + 12602248) [0x105168b88]
                      999  ??? (Adobe Photoshop 2022 + 38204556) [0x1069d348c]
                        999  ??? (Adobe Photoshop 2022 + 38202204) [0x1069d2b5c]
                          999  ??? (Adobe Photoshop 2022 + 38198152) [0x1069d1b88]
                            999  ACE_ProfileFromCode + 259356 (AdobeACE + 490340) [0x11153fb64]
                              999  ACE_UnReferenceTransform + 1576 (AdobeACE + 1092948) [0x1115d2d54]
                                999  SetProcessorOptimization(bool) + 9724 (AdobeACE + 1052484) [0x1115c8f44]
                                  999  SetProcessorOptimization(bool) + 2848 (AdobeACE + 1045608) [0x1115c7468]
                                    999  ??? (Adobe Photoshop 2022 + 43872508) [0x106f3b0fc]
                                      999  _dispatch_group_wait_slow + 56 (libdispatch.dylib + 20296) [0x1a4668f48]
                                        999  __ulock_wait + 8 (libsystem_kernel.dylib + 14388) [0x1a47f0834]
                                         *999  ??? (kernel.release.t6000 + 6140588) [0xfffffe0007e832ac]

[CShubert]

Hey all, when this happens, are you saving locally or to a network drive?

Thank you,

[Ryan25508728y15t]

I only work on the local SSD inside the Mac. I only use external drives for work I've completed and need to store.

[ispillmydrink]

This thread should be in the Bugs category:
https://community.adobe.com/t5/photoshop-ecosystem-discussions/photoshop-stuck-saving-at-0-on-m1-ult...

Device: Mac Studio, Apple M1 Ultra (Mac13,2)

Version: 23.5.0 (23.5.0)

Platform/OS: macOS 12.4 (Build 21F79), arm64e

Repro steps:

1. Attempt to save file

Expected: File is saved

Actual: Save progress is stuck at 0%. The created file is never written to (zero bytes).

Repro rate: Low-ish (1/25? Haven't counted.)

Relevant stack trace:
Thread 0x12bdd44 Thread name "Background Save" 999 samples (1-999) priority 31 (base 31)
999 thread_start + 8 (libsystem_pthread.dylib + 8332) [0x1a482708c]
999 _pthread_start + 148 (libsystem_pthread.dylib + 29292) [0x1a482c26c]
999 ??? (Adobe Photoshop 2022 + 26656412) [0x105ecfe9c]
999 ??? (Adobe Photoshop 2022 + 26640496) [0x105ecc070]
999 ??? (Adobe Photoshop 2022 + 34953300) [0x1066b9854]
999 ??? (Adobe Photoshop 2022 + 41899392) [0x106d59580]
999 ??? (Adobe Photoshop 2022 + 8855956) [0x104dd6194]
999 ??? (Adobe Photoshop 2022 + 4709660) [0x1049e1d1c]
999 ??? (Adobe Photoshop 2022 + 4704924) [0x1049e0a9c]
999 ??? (Adobe Photoshop 2022 + 12602248) [0x105168b88]
999 ??? (Adobe Photoshop 2022 + 38204556) [0x1069d348c]
999 ??? (Adobe Photoshop 2022 + 38202204) [0x1069d2b5c]
999 ??? (Adobe Photoshop 2022 + 38198152) [0x1069d1b88]
999 ACE_ProfileFromCode + 259356 (AdobeACE + 490340) [0x11153fb64]
999 ACE_UnReferenceTransform + 1576 (AdobeACE + 1092948) [0x1115d2d54]
999 SetProcessorOptimization(bool) + 9724 (AdobeACE + 1052484) [0x1115c8f44]
999 SetProcessorOptimization(bool) + 2848 (AdobeACE + 1045608) [0x1115c7468]
999 ??? (Adobe Photoshop 2022 + 43872508) [0x106f3b0fc]
999 _dispatch_group_wait_slow + 56 (libdispatch.dylib + 20296) [0x1a4668f48]
999 __ulock_wait + 8 (libsystem_kernel.dylib + 14388) [0x1a47f0834]
*999 ??? (kernel.release.t6000 + 6140588) [0xfffffe0007e832ac]

[ispillmydrink]

Same, locally only.

[jackdaw_1066]

I've only been trying to save locally too.

I've been running PS in Rosetta mode for over a month now and haven't come across the issue again so its definately a bug relating to the Apple silicon version. Strange it only seems to affect the M1 Ultra 

[jackdaw_1066]

Anyone know if this has been fixed yet? PS 24 has just been released but no mention of it in the bug fixes. Im still running 23.5 in Rosetta mode, i can't afford to loose work like i have previously so want to know the bug has been sorted before leaving Rosetta.

[J453]

You can install the new version to try out and leave the prior version installed. Just make sure "Remove older versions" is unchecked:

https://helpx.adobe.com/creative-cloud/help/creative-cloud-updates.html