Photoshop stuck with blank Home Screen!

New Here ,
Jan 25, 2022 Jan 25, 2022

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I am struggling to open photoshop on my Macbook Pro 2017 running macOS Monterey. 

Tried many different things including changing my "UXP" folder to "~UXP", clearing main cache folder but nothing working! Any suggestions would be appreciated massively!

Screenshot 2022-01-25 at 15.48.45.jpeg

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Adobe Employee ,
Jan 25, 2022 Jan 25, 2022

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Hi Jack, 

  

We're sorry about the trouble with Photoshop. Would you mind telling us the exact version of your macOS along with the version of Photoshop (Help > About Photoshop)? Please ensure that Photoshop is up to date and has the necessary permissions on the Mac by following the steps suggested below: 

 

  1. Go to the System Preferences for your Mac, then Security and Privacy, then select the Privacy tab. 
  2. Then select Accessibility from the list to the left & check if Photoshop is added to the list with a check mark in front of it. 
  3. If Photoshop is not a part of the list, please add it by unlocking the window first using the lock at the bottom left, then clicking the + icon & navigating to the Applications folder. 
  4. Also, grant permissions to Photoshop under Full disk access found in the same list as Accessibility. 
  5. Once done, restart the Mac & check if it helps. 

  

Please also try to do the following as a workaround, 

  1. Go to Preferences > Technology Previews and enable Deactivate Native Canvas.  
  2. Restart Photoshop. 

 

Let us know if this helps! 

Regards, 

Sameer K. 

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Community Beginner ,
Mar 14, 2022 Mar 14, 2022

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If your photoshop welcome screen is stuck and you can't see new files or images opened:

Disable your graphics card link to photoshop - it is no longer supported:

Settings -> performance - checkbox disable "use graphics processor"
Camera-raw -> Performance -> Use Graphics Processor "OFF"

Then update your graphics card drivers as they are released, and after every upgrade, try to switch these settings on again - if it doesn't work, switch them off.

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