Photoshop stucks while launching

[cemc18303069]

Hello,
I am using photoshop 22.2.0 and everytime when I start photoshop stucks on reading brushes part of launching. After several crushes it opens but that is really annoying. How can I solve this problem? 

Thanks.

[CShubert]

Hi @cemc18303069 sorry to hear you are having issues. Have you tried unintalling and then reinstalling Ps?

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Thank you,

Cory

[Kevin Stohlmeyer]

Hi @cemc18303069 

Try holding ctrl + alt + shift and then launch Photoshop. This will ask if you want to reset your preferences. Click Yes.

Note: you wont be able to reinstall v22.2.0 without contacting Adobe Support - currently only versions 23.x and 24.x are available in the Creative Cloud Desktop app/

[Mohammad.Harb]

Are you on Mac or window ? 

Have you tried reseeting the preferences settings ? 

[cemc18303069]

Hello,

I removed PS with Cleaner tool and reloaded latert version. Still got this issue but now it stucks shorter than previous version. 

[CShubert]

Thank you for the update @cemc18303069 

What is your systems info? What OS, what processor, RAM, video card, etc.  If you could open Ps there is a way to get all this info, but since you can't launch Ps....

Let's make sure you system is up to specs for Ps:

https://helpx.adobe.com/photoshop/system-requirements.html

Thank you,

Cory

[cemc18303069]

Hello,

Here is my system info;
CPU: Intel Core i7 7700HQ Kaby Lake

GPU: Nvidia GTX 1050 2GB
RAM:16GB DDR4 
512 GB SSD

[Kevin Stohlmeyer]

Hi @cemc18303069 one thing you can try once you get into Photoshop is to go to Preferences/Technology Preview and try activating "Older GPU Mode (2016)" some users with Nvidia cards have noted improvement even with newer cards.

Besides your system specs - what do you have allocated for Scratch Disk (Photoshop Preferences/Scratch Disk).

You list a 512 GB HD but how much is actually available/Free?

The other thing is to check for updated drivers for your card.

[cemc18303069]

Hello, 

Thank you for your interest. I have 67,7GB free space on SSD. 

[Kevin Stohlmeyer]

Where is your scratch disk located? Same drive as the main HD or external?

[cemc18303069]

Same drive.

[CShubert]

@cemc18303069 have you tried to install the lastest Ps, 24.1.1? How does your system stack up to the specs needed for Ps?  What is your windows OS?

Thank you,

Cory

[Kevin Stohlmeyer]

That may not be enough disk space for both your document storage and scratch disk.

As you work in Photoshop, the software creates temp files for history/undos thereby temporarily taking away HD space.

When you quit - it releases it back, however while you are working or running Photoshop, this will decline.

Best practices is to split your storage from scrach disk - either a dedicated external or some other HD to allow for PS to use the entire free disk space.

[cemc18303069]

Thank you so much. 

[CShubert · Accepted solution]

One last thing to try @cemc18303069  would be the manual prefs trash and see if the loading of Ps is getting hung up on a pref..

Let's make sure we're in a default state and there are no stale settings somewhere: 

Restore your preferences using this manual method:  

https://helpx.adobe.com/photoshop/using/preferences.html#Manually  

Does it work correctly? 

If that doesn't solve it, you can quit Photoshop and put the Settings folder back. 

Thank you,

Cory

[cemc18303069]

OMG. It works like a charm! But I lost all of my workspace settings and brushes... I copied Settings another location. Should I need to reload to AppData location to get my workspace and brushes?

[CShubert]

Great. Try bringing everything back EXCEPT the brushes, make sure you still can launch, then try to find the brush preset that is corrupt or causing your issues.

Thank you,

Cory

[cemc18303069]

Thank you so much. I will try to find which brush presets are so heavy.