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Photoshop suddenly opening files with a strong magents colour cast

Community Beginner ,
Dec 10, 2023 Dec 10, 2023

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I use Photoshop / ACR but not lightroom.  My files are from Canon and Olympus cameras.  This morning all was working OK but suddenly all the files I try to open, no matter what format, have a strong magenta cast.  If I view them in a image manager like Fastone they are OK.

 

 If I the re-save the files as either PSD or JPG images and open them in Fastone they are the correct colour again.  It is only how photoshop is displaying them that is the problem

 

I am far from being an expert.  I have tried uninstalling / re-installing all the Photoshop programs but that did not solve anything.

 

Can anyone suggest what I can do or what info I can post here that may help as at the moment I cannot edit anything. 

 

Never complain about getting old it is a privilege denied to many

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correct answers 1 Correct answer

Community Expert , Dec 11, 2023 Dec 11, 2023

Windows display profile, display profile issues on Windows

 

Here's something to try

It'll only take a few minutes and is good troubleshooting.

 

At least once a week on this forum we read about this, or very similar issues of appearance differing between colour managed applications.

Of course you must not expect accurate colour with programs such as early versions of Windows "Photos”*, because in those early versions colour management is not implemented, so, such programs are incapable of provi

...

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Adobe
Community Expert ,
Dec 10, 2023 Dec 10, 2023

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community">

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Community Expert ,
Dec 11, 2023 Dec 11, 2023

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Windows display profile, display profile issues on Windows

 

Here's something to try

It'll only take a few minutes and is good troubleshooting.

 

At least once a week on this forum we read about this, or very similar issues of appearance differing between colour managed applications.

Of course you must not expect accurate colour with programs such as early versions of Windows "Photos”*, because in those early versions colour management is not implemented, so, such programs are incapable of providing accurate image display.

*Windows "Photos” does do colour management now and has for a while, but beware early versions and other apps that are non colour management compliant.

 

Unfortunately, with Microsoft hardware: Windows updates, Graphics Card updates and Display manufacturers have a frustratingly growing reputation for automatically installing useless (corrupted) monitor display profiles.

I CAN happen with Macs but with far less likelihood, it seems.]

 

The issue can affect different application programs in different ways, some not at all, some very badly.

 

The poor monitor display profile issue is hidden by some applications, specifically those that do not use colour management, such as Microsoft Windows "Photos".

 

Photoshop is correct, it’s the industry standard for viewing images, in my experience it's revealing an issue with the Monitor Display profile rather than causing it. Whatever you do, don't ignore it. As the issue isn’t caused by Photoshop, please don’t change your Photoshop ‘color settings’ to try fix it.

 

To find out if the monitor display profile is the issue, I recommend you to try temporarily setting the monitor profile for your own monitor display under “Device” in your Windows ‘color management’ control panel to “sRGB IEC61966-2.1”. (If you have a wide gamut monitor display (check the spec online) it’s better to try ‘AdobeRGB1998” here instead as it more closely approximates the display characteristics).

 

Click ‘Start’, type color in the search box,

then click Color Management.

 

[or Press the Windows key + R, type colorcpl in the box and press Enter]

 

In the Devices tab, ensure that your monitor is selected in the Device field.

 

 

You can click to ADD to add “sRGB IEC61966-2.1” (or AdobeRGB1998) if not already listed there.

Again - IF you have a wide gamut display I suggest trying “AdobeRGB1998”

 

Once it’s selected, be sure to check “Use my settings for this device” up top.

And click on “set as Default Profile - bottom right

 

~Windows Display Color Management.jpg

 

 

Screenshot of Color Management Control Panel

 

Quit and relaunch Photoshop after the control panel change, to ensure the new settings are applied.

 

Depending on the characteristics of your monitor display and your requirements, using sRGB or Adobe RGB here may be good enough - but no display perfectly matches either, so a custom calibration is a superior approach.

 

If this change to the Monitor Display profile temporarily fixes the appearance issue, it is recommended that you should now calibrate and profile the monitor properly using a calibration sensor like the i1display pro, which will create and install its own custom monitor profile. The software should install its profile correctly so there should be no need to manually set the control panel once you are doing this right.

 

I hope this helps

neil barstow, colourmanagement net  - adobe forum volunteer - co-author: 'getting colour right'

google me "neil barstow colourmanagement" for lots of free articles on colour management

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Community Beginner ,
Dec 11, 2023 Dec 11, 2023

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Thank you that sorted the problem out.. I had not thought about using the window. colour management as it was only Photoshop that was showing the problem and I thought it was PS related

 

AQ

 

Never complain about getting old it is a privilege denied to many

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Community Expert ,
Dec 12, 2023 Dec 12, 2023

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@Anthraquinone appreciate your thanks and marking as correct as it is helpful to others

 

I hope this helps
neil barstow, colourmanagement net - adobe forum volunteer - co-author: 'getting colour right'
google me "neil barstow colourmanagement" for lots of free articles on colour management

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Community Expert ,
Dec 12, 2023 Dec 12, 2023

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You're welcome!

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Community Expert ,
Dec 10, 2023 Dec 10, 2023

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Sounds like a corrupted monitor profile. As Photoshop is colour-managed, all viewing is through the monitor profile.

 

You can quit Photoshop and set the operating system display/monitor profile to something generic such as sRGB and then relaunch Photoshop to see if that was the issue.

 

Having a "proper" monitor profile is the preferred option over setting a generic profile. Do you have hardware/software for monitor calibration and profiling?

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