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Participant
August 28, 2017
Answered

Photoshop Suddenly Useless -- Black or Transparent Image???

  • August 28, 2017
  • 2 replies
  • 837 views

All of a sudden when I open an image the thumbnail in the layers palette shows me that the correct image has been opened --- however the image shows as either a completely black image or a transparent image with a blue background. This renders Photoshop virtually useless. I am attaching screen shots --- Look at the layers palette --- you can see thumbnails of the images... I have checked that the channels are correct -- all are RGB or CMYK images, nothing out of the ordinary.

I have reset the preferences back to the default, thinking I must have changed something really BAD. No help. In desperation i uninstalled Photoshop and reinstalled it, still no help.  I can open a raw image just fine, but when I go from raw to Photoshop I get either a Black screen or a blue screen with a transparent square where the photo should be.

I noticed this after the recent update to Photoshop, but i'm not 100% sure if that is related or not. Can anyone help? Is anyone else having this issue? I am so frustrated at this point -- and behind in my editing. I need an answer ASAP ---- and I can't find a way to contact Adobe to ask.

    This topic has been closed for replies.
    Correct answer c.pfaffenbichler

    Does turning off Photoshop > Preferences > Performance > Use Graphics Processor make a difference?

    2 replies

    LottieflaAuthor
    Participant
    August 28, 2017

    YES!!! That worked! Thank you so much.

    c.pfaffenbichler
    Community Expert
    Community Expert
    August 28, 2017

    Unfortunately that is no proper solution as it invalidates GPU dependent features (like the Rotate View Tool for example) but it indicates problems with the GPU driver or the OS.

    doctorbobster
    Participant
    October 12, 2017

    The identical problem occurred on my system yesterday and the solution described above was effective.  But...why?  And, what do I lose with acceleration disabled?

    c.pfaffenbichler
    Community Expert
    c.pfaffenbichlerCommunity ExpertCorrect answer
    Community Expert
    August 28, 2017

    Does turning off Photoshop > Preferences > Performance > Use Graphics Processor make a difference?