Photoshop Transparency Background Showing Blue - Help!

[bethl83526289]

Hi all,

I was hoping I could hive mind the Adobe forums to see if anyone understands the issue that I'm currently having (Photoshop CC v. 19.1.9)

For some reason, my transparency background tiles are showing as shades of blue. When I go into Preferences > Transparency & Gamut the grid colours are showing as two shades of blue (although I swear when I first opened this preference box when having this issue it was showing as grey and white) yet the preview box shows as grey and white.

If I change the custom colour values to grey and white the preview shows yellow, and actual background goes a different shade of blue.

It doesn't seem to be affecting the colour values of other layers (eg. the white rectangle) although I was having issues yesterday with trying to use curves to make an image 100% K so not sure if that's related.

Please see below two screenshots of the variations of this issue.

Any advice is hugely appreciated

Beth

[Barb Binder]

Hi Beth:

An easy fix should be to reset defaults in preferences. Be sure to save any custom brushes, presets, etc first.

~Barb

[bethl83526289]

Hi Barb,

A very sensible suggestion!

Alas I'm having the same issue even after resetting preferences

It's my work computer so I'm not sure about the graphic card driver but it's a relatively new PC and I've not had other issues

[Barb Binder]

Hmmm, then next I'd follow up on Mohammad's suggestion of checking the driver for your graphics card.

~Barb

[jane-e]

We have seen here in these forums that new PCs ship with out of date graphics cards. Since it’s a work computer, can your IT department help you update the driver or are you your own IT department?

[bethl83526289]

Thanks for the suggestion about the PCs shipping with an out of date driver, we have a third party IT company so I'll ask them.

I don't think it's the monitor as I've got two, including an EIZO ColourEdge, and it's staying consistent.

Hopefully it'll sort out soon!

[@mj]

I'm with Barb on this one.

You can also reset prefs by:

1. Quitting Ps.
2. Hold down Cmd+Opt+Sh (Mac) / Ctrl+Alt+Sh (Win)
3. Start Ps. Keep those keys held in till you get a message that asks you if you want to reset your prefs.
4. You can let go of the keys, and check out if this works for you.

hth

[Mohammad.Harb]

Make sure you have the most recent graphic card driver.

Also reset preferences:

edit -> preferences-> general

click on reset preferences on quit, then restart photoshop

[zenginejulia]

Hey,

simple suggestion from me: if possible change monitors and see if it's a hardware problem.