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Wurstkrapfen
Inspiring
June 12, 2024
Question

Photoshop unable to edit video anymore / Video editing removed?

  • June 12, 2024
  • 12 replies
  • 10656 views

"unable to open "*.mp4" because Photoshop with this version of Windows does not support video"

 

Whats going on with PS 25.9?

This worked fine in the past.

It is the same Windows base version (windows 10).

This is not an issue with the video file, all my old videos I used to edit in the past also won't open anymore.

12 replies

Participant
March 13, 2025

I am on a mac and can also no longer open ANY videos in ANY version of photoshop. Not mp4s or mov files. Very frustrating.

Multipasser
Inspiring
December 18, 2024

What the hell?

latest 25 does not open video's anymore it crashes on my iMac Pro ???

I dont understand how ive been importing video's daily and painting on them and now suddenly I can't anymore 'because' cpu is old ??

Wurstkrapfen
Inspiring
October 18, 2024

And now Photoshop as a whole is rejected to update because of AVX2.

Wurstkrapfen
Inspiring
August 19, 2024

Now I'm getting a popup message about the CPU thing telling me I can't do video when I want to use the "quick select" tool.

 

Is this a bug or is this tool also not working with my old CPU (drawing the rectangle to auto select works, just the clicking objects part does not)?

 

I PS going to get less and less usable until I upgrade?

Wurstkrapfen
Inspiring
August 2, 2024

Is "import as image sequence" also gone because of this?

c.pfaffenbichler
Community Expert
Community Expert
August 2, 2024

Still seems to be listed in the helpx

https://helpx.adobe.com/photoshop/using/importing-video-files-image-sequences.html

but it does not seem to work for me, either. 

funkysandman
Participant
June 28, 2024

same here

Ratspootin
Participating Frequently
June 26, 2024

@WurstkrapfenWhat's your processor?

Ratspootin
Participating Frequently
June 26, 2024

Photoshop version: 25.9.1 or 25.9

 

Computer Specs
OS: Windows 10 64-bit, version 22H2 [latest version of Win10]
Processor: Intel Core i7-3770K CPU @ 3.50GHz
RAM: 32.0 GB
GPU: nVidia RTX 3070, driver version 555.99 [latest version of GPU driver]

 

Steps to reproduce:
1. Open Photoshop 25.9.1
2. File -> Import -> Video Frames to Layers

 

Expected result:
A Windows Explorer "Open" prompt asking which video file I'd like to import.

 

Actual result:
Adobe Photoshop Error pop-up: Could not complete the video frames to layers command because Photoshop does not support video on this version of Windows.

 

Workaround:
Roll back to Photoshop 25.7

Wurstkrapfen
Inspiring
June 26, 2024

So they really messed that up.

Wurstkrapfen
Inspiring
July 26, 2024

I might be correct here. According to this post, earlier in the year Photoshop 25 wouldn't even open on non-AVX2 CPUs, so it's very likely that in Photoshop 25+ you cannot use any Video related functionality if your CPU is too old to support AVX2.


I'm still running a i7-4930K CPU @ 3.40G, still surprising and annoying.

Ratspootin
Participating Frequently
June 25, 2024

Same. I had to roll back to Photoshop 25.7 to get video support back.

 

25.9.1 and 25.9 both threw a "could not complete the video frames to layers command because does not support video on this version of Windows" error when I tried to use Import -> Video Frames to Layers. This error happens before you even get to choose what file to import so it's not an issue with the video itself. Not sure what changed with 25.9.

 

Computer Specs
OS: Windows 10 64-bit 22H2
Processor: Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz
RAM: 32.0 GB
GPU: nVidia RTX 3070

Ged_Traynor
Community Expert
Community Expert
June 12, 2024

@Lumigraphics I doubt very much it's 32bit as Photoshop requires a 64bit OS