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pablolarah
pablolarah
Participating Frequently
December 9, 2020
Question

Photoshop unable to save files december 09 2020

  • December 9, 2020
  • 2 replies
  • 456 views

I cannot save files because of "because of a program error" how had been reported here. Also I restarted the computer and a Cannot read the preferences in this machine, appeared. 

Help please.

    This topic has been closed for replies.

    2 replies

    D
    Community Expert
    DeanUtianCommunity Expert
    Community Expert
    December 9, 2020

    For your saving issue, providing a few extra details can help with suggested solutions:

    • Does the error appear with every file type or just one? (For example only with PSDs not JPGs)
    • Where are you saving the files (local hard drive, network, external drive)?
    • What's your Operating System?


    For the preference issue, try reset your preferences. Here is a page on how to do that:
    https://www.photoshopessentials.com/basics/reset-photoshop-preferences/ 

      pablolarah
      pablolarahAuthor
      Participating Frequently
      December 10, 2020

      I wrote to fast. Just saved one PSD file. And the error message appeared again:

      I am on Windows 10, trying to save PSD files on my local hard drive.

       

      Thank you!

      D
      Community Expert
      DeanUtianCommunity Expert
      Community Expert
      December 10, 2020

      When you saved the one file, what format was it? With the PSD, does it have a lot of layers, what types of PS effects do you have in the image? Tr compare what works in the th file that saves to the one that does not. 

      D
      DavidJackson
      Known Participant
      December 9, 2020

      I've been having this all day on big photoshop files. Also I can turn layers off and they go off, and then back on and they stay off. Whatever @Adobe have done in this latest update, they need to undo, because they have made my Mac incredibly buggy. Not impressed when I've got work to do. It's laggy, I have poor performance doing basic things. This is a 2019 Mac Pro 16 core with the pro vega GPU with 32gb ram. Should not have these issues. When are Adobe going to adequately support this Mac. 

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