Photoshop update Version 22.5 issues

[defaultipba1r09utht]

I am using Window 10 and my photoshop was working great until it automatically update last week to Ver 25.0. After the updare, the program ran extremely slow and cause my computer to freeze when I try to load a file. I have tired reboot my comp, uninstall and re-install photoshop 22.5 but the problem persist. Finally, I reinstall the previous version (22.4.3) and everything is back to normal. Anyone has the same issues as i have? Any suggestion?  Now I am so afraid to update it.

[ 25.0 edited to 22.5 for clarity by moderator]

[Kevin Stohlmeyer]

You need to give a lot more details about your setup:

Available HD space, RAM, Graphics Card(s), VRAM, Scratch Disk location and space. 

[davescm]

Assuming you mean v 22.5 did you reset preferences?

Preferences contain more than the user set preferences nad are saved every time Photoshop closes, so can become corrupt. They are not automatically rewritten on an update and any corruption can cause issues in the new update which may not have shown prior to the update.

Secondly, does your computer meet the specification for the update, in particular the GPU?  That means a GPU with Direct X 12 support in Windows / Metal supot in Mac and a minimum of 2GB of Video RAM (preferably 4GB). The graphics functions at the core of Photoshop are being re-written to use Metal and Direct X rather than the deprecated OpenGL/CL. This can also lead to issues which may not have appeared in previous versions. If your computer does meet the specifications, make sure that the GPU drivers are up to date.

https://helpx.adobe.com/photoshop/system-requirements.html

Dave

[defaultipba1r09utht]

Processor Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz, 3601 Mhz, 4 Core(s), 8 Logical Processor(s)
I have 512 gig SSD hard drive (drive C) with about 100g of free space. 32 gig RAM.

600 gig scratch disk on my 2nf ide hard drive

Intel HD4600 graphic with 1gig of RAM.

I know that my comp is not optimized for graphic however, everything was runing great until Photoshop ver 25.00 update. What is it in 25.0 that cause that 90% lagging and froze my comp - Thank you very much for your help.

[defaultipba1r09utht]

Yes - i got the version mixed up - the ver 22.5 that messed up my entire set up. So i downgrade it back to 22.4.3 and it works fine.

[davescm]

"Intel HD4600 graphic with 1gig of RAM."

That is the most likely issue. That integrated GPU does not support the current requirements for DirectX 12 and does not have the required VRAM . As such the graphics routines, which are being rewritten, will not use the GPU

Dave

[Kevin Stohlmeyer]

To expound on what Dave mentioned, your card is from 2013 and does not meet any of the newer PS graphic card requirements: 430 ops/sec, DirectX11 support and only 1 GB of VRAM.

New requirements are 2000 ops/sec, DirectX12 and 2 GB VRAM.

https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html 

Your two choices are to upgrade your video/graphics card or stay on this version of Photoshop (and windows OS) until you can upgrade.

[defaultipba1r09utht]

Thank you ladies & gentlemen - Now I know ...:-). Again, Thank you.

[timothyh31621995]

I also have problems with the latest Photoshop update. Windows 10 error message "Could not complate your request because Photoshop was unable to communicate with Creative Cloud Desktop". Have not found resolution yet.

[J453]

This is a totally different problem. Try restarting the computer to relaunch all the CC Desktop processes.

See: https://community.adobe.com/t5/photoshop-ecosystem-discussions/cannot-open-photoshop-2021/td-p/12435... 

[YOUSRA32290915h34q]

I got the same issue, so I was looking for an answer. thought of installing an older version too. Guess since it worked for you I'll do the same

[YOUSRA32290915h34q]

my issue is the 25.0 update I just got the adobe CC, whenever I use photoshop, I notice how slow it it and causes my computer to freeze now I'm trying an older version. I have a surface pro Windows 10 with 4GB Ram processor Intel R Core TM m3-7Y30 CPU @ 1.00Ghz 1.61 Ghz, not compatible for W11 update cause of the CPU

[Ged_Traynor]

"4GB Ram processor Intel R Core TM m3-7Y30 CPU @ 1.00Ghz 1.61 Ghz"

You really need to look at the recommended Photoshop system specs.

https://helpx.adobe.com/ie/photoshop/system-requirements.html

Photoshop requires a minimum of 8GB of RAM and a 2 GHz or faster processor, even with them specs I would find it difficult to run Photoshop doing complex work.