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kennerh
Participant
October 20, 2020
Question

Photoshop Upgrade to V22.0

  • October 20, 2020
  • 5 replies
  • 1723 views

Since installing the photoshop upgrade to V 22.0, I am no longer able to use the program.  I get a program error with any action I take.  Please issue an corrected upgrade or tell me how to go back to the previous version.

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    5 replies

    B
    Bob Rickert
    Participating Frequently
    October 30, 2020

    Has anyone heard when this issue is going to be corrected?  I have had to roll back to the V 21.2.4

      Alexandre Becquet
      Community Expert
      Alexandre BecquetCommunity Expert
      Community Expert
      October 30, 2020

      Hello, there are often this kind of problems when you let the update with preferences of the older version. 

      The first thing to try is reset preferences like said in the user guide : https://helpx.adobe.com/photoshop/using/preferences.html

      Using a keyboard shortcut

      • Quit Photoshop.
      • Hold down the following keyboard shorcut and launch Photoshop:

      macOS

      • command + option + shift

      Windows

      • ctrl + alt + shift
      • Open Photoshop.
      • Click Yes in the dialog that asks "Delete the Adobe Photoshop Settings file?"
       
       
      B
      Bob Rickert
      Participating Frequently
      October 30, 2020

      Thanks very much for the input.  I followed all the instructions from Adobe -

       

      Uncheck use of video card memory

      Delete preferrences 

      Re-install Photoshop

      Finally, I rolled back to V21.2.4

       

      Rolling back solved the issues with V22

      Adobe has stated that their engineers are looking at why this version is having these problems.

      It sound like the issue is the age of my video card (more than a few years old)

      Adobe's response has been swap to a newer video card to see if that helps -- not a very good answer!

       

      Thanks again for the input.

      Omar.Fathy
      Community Expert
      Omar.FathyCommunity Expert
      Community Expert
      October 25, 2020

      I disabled using graphic prcessor and cleared recent files and it is working now.

      B
      Bob Rickert
      Participating Frequently
      October 30, 2020

      Please explain what you mean when you say "cleared recent files"

       

      Thanks.

      Semaphoric
      Community Expert
      SemaphoricCommunity Expert
      Community Expert
      October 21, 2020

      To uninstall a version of Photoshop, or install an earlier version, open the Creative Cloud desktop app. Got to the All Apps section, click on the three dot menu at the right of Photoshop". You can select Uninstall, or install an earlier version via "Other versions".

       

      Sahil.Chawla
      Adobe Employee
      Sahil.Chawla
      Adobe Employee
      October 20, 2020

      Hi there, 

      Sorry to hear about the program error. Could you please try deselecting "Use Graphics Processor" located in Photoshop's Preferences > Performance, then relaunch Photoshop and let us know if it helps?

      Regards,
      Sahil

      C-Wave
      C-Wave
      Inspiring
      October 20, 2020

      I would if I could. Any action I take after launching crashes the app, including opening preferences and trying to disable the graphic processor. I think the best experience I've sustained before a crash today involved three clicks of interaction. In most cases, the first click results in an instant crash.

       

      MacOS 10.15.7, AMD Radeon Pro 5500 XT 8, 72Gb ram

      A
      alfonsoc4523332
      Participant
      October 20, 2020

      I have de same problem....

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