Photoshop v 23.4.1 Crop Tool is not working correctly

[maureenw8322384]

With version 23 of Photoshop, the crop tool is not presenting with guides and is destructive.  I have not changed any of my preferences.  The Enable Narrows Option is not checked in Edit > Preferences > Workspace and the "Delete Cropped Pixels" on the crop tool option bar is not checked.  Please help.

[maureenw8322384]

Using Adobe Creative Cloud with current version 23.4.1

[maureenw8322384]

This might have started after I installed Lightroom Classic.  De-installing Lightroom Classic does not fix the problem.  I've also updated my NVIDIA driver on Windows 10 but that isn't helping either.

[maureenw8322384]

Graphics card is enabled

[maureenw8322384]

I NEED HELP from ADOBE.  Please respond.  You are messing up my processes and it's wrong!!!!!

[laurelb84510199]

I'm having the same issue. I was using 22.5.6 and have had that version for awhile and have never had this issue until today. When I couldn't figure out how to fix it, I did an update to 23.4.1 assuming it would fix the issue but it's still happening.

[jane-e]

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@maureenw8322384 wrote:

With version 23 of Photoshop, the crop tool is not presenting with guides and is destructive. 

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In what way is the Crop tool "destructive". This is vague and unfortunately does not tell us anything.

Can you show two screenshots, both with the Crop tool and the image:

• one at the beginning when you first select the Crop tool
• one just before you accept the crop (assuming we can see the issue here)
• more if needed

A video would also help.

Please tell us what you want the Crop tool to do and also what it is actually doing.

Jane

[maureenw8322384]

I spoke to Adobe Support and had to simply reset the crop tool. The reset
process works for all tools. Right now, I'm not at a computer with
Photoshop, but it involves hovering over the tool and going to the cog
wheel and selecting to reset. I didn't change anything with my process and
it appears to be a software update issue but the fix was simple.

[DanPBPhoto]

I have the same issue. Lates version of CC. So I posted a new "Discussion" with screen shots.

[maureenw8322384]

I'm sorry for my delay in responding and am now at my computer with CC Photoshop v23.4.1.  The fix per Adobe Support is to reset the Crop Tool.  A similar process can be executed on any tool that is misbehaving.    

Select Crop Tool > Select Crop dropdown in Context Spectfic Option for the tool (just below the menu bar) > Select Cogwheel > Reset Tool.  See the screenshot attached.  

[DanPBPhoto]

Thanks but I have NO crop tool! There is NO icon for that. I placed a screen shot of my present tool bar. There is NO CROP Tool anywhere. Please review the screen shots I provided. I looked everywhere for the Crop Tool.

I have also noticed the the "LIne Tool" with the arrow head is gone also! If I select the Line Tool, draw a line and release the cursor, the entire line disappears!

I don't know what Adobe did with the latest version but my entire Tool bar is messed up.

Thanks for your help!

[jane-e]

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@DanPBPhoto wrote:

I have the same issue. Lates version of CC. So I posted a new "Discussion" with screen shots.

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Hi Dan,

Do you mean this thread where you couldn't find your crop tool?

https://community.adobe.com/t5/photoshop-ecosystem-discussions/pscc-v-23-4-1-no-crop-tool-anywhere/m... 

If so, yours is not the same issue. Maureen didn't lose her Crop tool; she just reset the options for the tool back to their defaults.

https://photoshoptrainingchannel.com/tips/reset-tools-default-state/

Jane

[DanPBPhoto]

Yes it probably is. After I read Maureen's post, I tried everything that was suggested.

Nothing happened and I did not have any icon for the Crop Tool.

I am not new to Ps and never experienced this kind of problem in over 20+ years.

Thanks!

Dan

I am not at that computer yet but will review all the suggestions and respond. Again thanks!

Dan

[DanPBPhoto]

Yes Jane!

Thanks!

Dan