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maureenw8322384
Known Participant
July 5, 2022
Question

Photoshop v 23.4.1 Crop Tool is not working correctly

  • July 5, 2022
  • 4 replies
  • 1666 views

With version 23 of Photoshop, the crop tool is not presenting with guides and is destructive.  I have not changed any of my preferences.  The Enable Narrows Option is not checked in Edit > Preferences > Workspace and the "Delete Cropped Pixels" on the crop tool option bar is not checked.  Please help.

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4 replies

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DanPBPhoto14053041
Inspiring
July 10, 2022

I have the same issue. Lates version of CC. So I posted a new "Discussion" with screen shots.

M
maureenw8322384Author
Known Participant
July 10, 2022

I'm sorry for my delay in responding and am now at my computer with CC Photoshop v23.4.1.  The fix per Adobe Support is to reset the Crop Tool.  A similar process can be executed on any tool that is misbehaving.    

Select Crop Tool > Select Crop dropdown in Context Spectfic Option for the tool (just below the menu bar) > Select Cogwheel > Reset Tool.  See the screenshot attached.  

D
DanPBPhoto14053041
Inspiring
July 11, 2022

Thanks but I have NO crop tool! There is NO icon for that. I placed a screen shot of my present tool bar. There is NO CROP Tool anywhere. Please review the screen shots I provided. I looked everywhere for the Crop Tool.

 

I have also noticed the the "LIne Tool" with the arrow head is gone also! If I select the Line Tool, draw a line and release the cursor, the entire line disappears!

I don't know what Adobe did with the latest version but my entire Tool bar is messed up.

 

Thanks for your help!

M
maureenw8322384Author
Known Participant
July 8, 2022
I spoke to Adobe Support and had to simply reset the crop tool. The reset
process works for all tools. Right now, I'm not at a computer with
Photoshop, but it involves hovering over the tool and going to the cog
wheel and selecting to reset. I didn't change anything with my process and
it appears to be a software update issue but the fix was simple.
jane-e
Community Expert
jane-eCommunity Expert
Community Expert
July 8, 2022
@maureenw8322384 wrote:

With version 23 of Photoshop, the crop tool is not presenting with guides and is destructive. 

 

In what way is the Crop tool "destructive". This is vague and unfortunately does not tell us anything.

 

Can you show two screenshots, both with the Crop tool and the image:

  • one at the beginning when you first select the Crop tool
  • one just before you accept the crop (assuming we can see the issue here)
  • more if needed

A video would also help.

 

Please tell us what you want the Crop tool to do and also what it is actually doing.

 

Jane

 

M
maureenw8322384Author
Known Participant
July 5, 2022

Using Adobe Creative Cloud with current version 23.4.1

M
maureenw8322384Author
Known Participant
July 5, 2022

This might have started after I installed Lightroom Classic.  De-installing Lightroom Classic does not fix the problem.  I've also updated my NVIDIA driver on Windows 10 but that isn't helping either.

M
maureenw8322384Author
Known Participant
July 5, 2022

Graphics card is enabled

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