Photoshop version 26.7.0 "Remove Tool" Program Error & Neural Filters Not Downloading on Windows

[Sankar_AB]

Hi Adobe Community,
I'm using Photoshop version 26.7.0 on Windows, and I’m facing two issues:

1.  Remove Tool – Program Error

Whenever I try to use the Remove Tool, I get this error message:

"Could not complete your request because of a program error."

What I’ve already tried:

• Set Image Processing in Preferences to "More Stable"
  
• Relaunched Photoshop
  
• Verified internet and GPU drivers
  

But the issue still persists.

2.  Neural Filters Not Downloading

When I click Download on any Neural Filter (e.g. Skin Smoothing or Colorize), nothing happens.

• No error message
  
• Just stuck at “Downloading...”
  

My internet is stable and working fine

System Info:

• Windows 11 
  
• Photoshop 26.7.0 (latest)
  
• Creative Cloud is signed in and running
  

Internet connection is stable

Has anyone faced these issues? Are there any reliable fixes for both problems?

[Sameer K]

Hey, @Sankar_AB. Welcome to the Photoshop Community. I'll help you figure this out. Please share the system info from Photoshop Help > System info > Copy and paste into a text document > Upload and attach here.

Does this happen with any specific images you're working on?

Try these things & let me know the outcomes:

• You can hold the SHIFT key when launching Photoshop to skip loading any 3rd party plugins. 
• Try to redownload the Neural filter library by going to this location on
  Windows: %appdata%\Roaming\Adobe\UXP\PluginsStorage\PHSP\26\Internal\com adobe nfp gallery\PluginData
  Head here to learn more: https://adobe.ly/44H5cyC

If this does not help, ensure there are no stale preferences in your Photoshop. Go to the location of the preference folder below and rename it to backup.

• Windows 10/11: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings
• You can press Press the Windows key > Enter 'Run' > Enter %APPDATA%\Adobe
• Rename the Adobe Photoshop folder by adding a .old at the end. (Adobe Photoshop 2024 > Rename > Adobe Photoshop 2024. old), you can later restore these preferences if needed.(https://adobe.ly/4860qM9)
• Restart the computer.

These changes will give a fresh start to Photoshop as a fresh install. Let me know how it goes.

Thanks!

Sameer K

(Type '@' and type my name to mention me when you reply)