Photoshop versus Internet

[wik23794476]

I installed photoshop a few days ago on my PC. Suddenly my access to the internet doesnt not work anymore. I deteled Photoshop and my internet is working properly again. Theferafter I installed photoshop on my laptop and I have the same problem with the internet access. So the problem must be created by Adobe Photoshop. Can anybody help me with this?

Ik installeerde enkele dagen geleden photoshop op mijnPC. Plotseling werkte mijn internet toegang niet meer. Na verwijderen van Photoshop was de internettoegang weer in orde. Daarna installeerde in Photoshop op mijn laptop en ook daar kon ik niet meer op het internet komen. Dit probleem moet dus door Photoshop veroorzaakt worden. Heeft iemand een idee hoe dit komt?

[rs68255699]

It sounds like a setting in a security program. Same anti-virus/firewall on the pc and laptop? and which one?

[KShinabery212]

That is strange and something that I have never seen happen on any of my devices.  Do you have some kind of security program running or firewall?

In fact, I just reinstalled all my Adobe products on a new device and had no problems.

So there must be something running on your computer.

Do a test... install Photoshop, and turn device into Airplane mode and disconnect your internet.  Then see if the software runs ok. Then turn off Airplane mode and reconnect your internet.

Also try turning off the power to your router and restarting it.

See if these experiments chang anything.

[wik23794476]

The internet doesn't work for one day. And then it works again.  I've AVG antivirus on the pc and on the laptop. Now I have to reinstall it on my desktop and i ask how I can prevent it. So on my kaptop (wifi) works it now.

On the desktop it is by cable, so I can't set it in Airplane mode. The power of my router have I off and restarting, but is not different. It works a moment and then it is off. On my other machines (phone and tablet)  I've wifi and it work correct.

Sorry for my English.

[quirky_Glow157F · Accepted solution]

There is a discussion on AVG and Adobe CC here: Problems when installing Adobe CC | AVG

with a recommended registry fix posted here:

Creative Cloud CCXProcess creates hundreds of cscript.exe instances on Windows

1. Download AVGWorkaround.reg file to your desktop - Adobe Creative Cloud
2. Double click the reg script (AVGWorkaround.reg in attachment) to run
3. Click "Yes" in the popped up dialog if any, and click "OK"
4. Restart machine to make sure it takes effect
5. Check CCX Process in process explorer

[wik23794476]

I've it working trough creative cloud again to download and now it is good working.

Thank you for the help,