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R
RWFP
Participant
January 29, 2020
Question

Photoshop Video Editing Program Error in 21.0.3 - HELP!!!

  • January 29, 2020
  • 2 replies
  • 372 views

OK, I'm a bit of a novice on PS.  I do use it for video editing and I have encountered a problem.  When I try and slide the cursor bar over the layers to move around the video clip, I now get an error.  This is new, since one of the recent upgrades.  Not sure which as I haven't used it for a couple of months.  I use CC PS and have the latest version on a reasonably new MAC running 10.15.1 MacOS Catalina).  The photos show the parts I am trying to use and the error message.  Any help would be GREATLY appreciated.

 

Richard, Canberra Australia

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2 replies

PECourtejoie
Community Expert
PECourtejoieCommunity Expert
Community Expert
February 19, 2020

Hello, try to update to Photoshop 21.1, released today, as a fix for program error in the timeline is listed in the release notes: https://helpx.adobe.com/photoshop/kb/fixed-issues.html#photoshop-desktop-fixed-issues

    c.pfaffenbichler
    Community Expert
    c.pfaffenbichlerCommunity Expert
    Community Expert
    January 29, 2020

    What have you done for trouble-shooting so far? 

    Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:

    https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

     

    As for screenshots please check out 

    https://community.adobe.com/t5/photoshop/faq-how-do-i-capture-and-post-a-screen-shot-or-video/td-p/3922452?page=1

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