Photoshop will not connect to the cloud.

[colleen5FEB]

Photoshop will not connect to the cloud. My creative cloud is working. I restarted my computer. I logged in and logged out of creative cloud. Uninstalled and reinstalled Photoshop. Still working off line, but I need access to my documents! Also I have installed the latest update, still not working.

[melissapiccone]

Have you updated your Creative Cloud app? This seems to be a common complaint today - I wonder if the Adobe servers are having issues.

[colleen5FEB]

Everything has been updated. I can open my documents on the creative cloud "my work" page but cannot open them in any of the apps. Everything seems to be working on my Ipad. If I create a document on my Ipad it shows up in creative cloud on my desktop, so I know it's loading, just can't access anything in Photoshop (desktop) or Illustrator, etc.

[J453]

Hmm I am not able to repro from PS 22.5.1 on macOS 10.15.x. Are you still having trouble? Have you tried restarting your router?

[colleen5FEB]

I've tried everything. Still not working.

[J453]

Can you please run and submit logs using the log collector tool? https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html This will help engineering figure this out.

[colleen5FEB]

Done

[J453]

Would it also be possible to get screen shots of the cloud docs status and screen like here? https://community.adobe.com/t5/photoshop-ecosystem-discussions/photoshop-and-illustrator-disconnects... 

[colleen5FEB]

[colleen5FEB]

Why is Creative Cloud listed as an available download, when I'm in Creative Cloud?

[melissapiccone]

Download it - You might need to update?

[colleen5FEB]

I have downloaded it several times.

[colleen5FEB]

[J453]

In your Creative Cloud desktop app, go to Help > About Creative Cloud. What version is listed?

[colleen5FEB]

[J453]

Thanks. That's the latest for windows.

[colleen5FEB]

[colleen5FEB]

I uninstalled every app and creative cloud again. Reinstalled and now I can get creative cloud to connect and show my files, but photoshop keeps cutting in and out. One second I can see my files and the next, it get the same message about working offline.

[colleen5FEB]

Take it back. Creative Cloud not working again.

[colleen5FEB · Accepted solution]

There was an update to Creative Suite/Photoshop today and I can access my documents again! Thank goodness!!!

[PECourtejoie]

Hi, in case other users find this thread, one can  refer to https://status.adobe.com/ to check what's up and running.