Photoshop Won't Open a New Page for me to work on

Hey Adobe community,

For a few months now I have been unable to actually open up anything new on Adobe photoshop. Whenever I try to begin a new project with a custom size, no pages will open up, and I'll just be left on the same dashboard as I began on. I feel like I've tried all the remedies that I have been able to find within the Adobe Support Community and the rest of the internet.

Unfortunately I took out a yearly subscription, that is paid monthly, and will continue to be paid monthly. This seems  ridiculous to me, especially given that I have not been able to use the app for quite some time. I'm expected to continue paying for a product that just doesn't work the way I want it to - and any time I look on the Adobe website for support, or look to contact Adobe themselves, it's just one big roundabout with the same nonsense being regurgitated each time. 

I go to cancel my subscription - and I'm still expected to pay for the remainder of the year? At this point I don't even want to use Adobe Photoshop - I'd rather use something else given the complexities of using the app, and actually being able to get in contact with the company. I'd hope for a full refund but I'm assuming that would be out of the question. 

Is anyone able to offer any support with regards to this? Would be much appreciated.

Thank you