Photoshop Won't Open a New Page for me to work on

[Sean26114218oeku]

Hey Adobe community,

For a few months now I have been unable to actually open up anything new on Adobe photoshop. Whenever I try to begin a new project with a custom size, no pages will open up, and I'll just be left on the same dashboard as I began on. I feel like I've tried all the remedies that I have been able to find within the Adobe Support Community and the rest of the internet.

Unfortunately I took out a yearly subscription, that is paid monthly, and will continue to be paid monthly. This seems  ridiculous to me, especially given that I have not been able to use the app for quite some time. I'm expected to continue paying for a product that just doesn't work the way I want it to - and any time I look on the Adobe website for support, or look to contact Adobe themselves, it's just one big roundabout with the same nonsense being regurgitated each time. 

I go to cancel my subscription - and I'm still expected to pay for the remainder of the year? At this point I don't even want to use Adobe Photoshop - I'd rather use something else given the complexities of using the app, and actually being able to get in contact with the company. I'd hope for a full refund but I'm assuming that would be out of the question. 

Is anyone able to offer any support with regards to this? Would be much appreciated.

Thank you

[gener7]

You can roll back to the version that worked until someone can find out why. I'm sure you reset preferences already.

https://helpx.adobe.com/download-install/using/install-previous-version.html

A few ideas: Go to Photoshop Preferences > Technology Previews and check "Deactivate Native Canvas"

Restart Photoshop.

Instead of the usual New Document dialog, have you tried the Legacy New Document dialog?

Just go to Preferences > General, checkmark that option, restart Ps and try your custom size there.

[Kevin Stohlmeyer]

Have you tried resetting your preferences? Go to Preferences/General and click the reset button.

Next make sure Photoshop is listed and active under Mac System Preferences/Security and Privacy/Full Disk Access.

Anything regarding payments, cancellations and refunds needs to be addressed directly with Adobe Customer Support.

This forum is user-to-user managed.

[Kevin Stohlmeyer]

Another question if none of these suggestions work - go to Photoshop Help Menu/System Info and paste the details here.

Three things come to mind -

• what OS version are you running?
• what Mac computer are you on?
• how much free HD space/Scratch disk do you have (you can check under Preferences/scratch disk)?