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kimc6311838
Participant
May 22, 2017
Question

photoshop won't open any files

  • May 22, 2017
  • 24 replies
  • 83832 views

Hello!  The last few days, photoshop won't open any type of file.  I have uninstalled and reinstalled several times and tried difference workspaces.  I tried exporting to photoshop from lighroom, opening directly from photoshop, dragging files to ps, and right clicking images and selecting open with ps.  Please help!

    24 replies

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    agostenik
    agostenik
    Participant
    October 3, 2017

    Was this ever resolved? I'm about to throw my company PC out the window. Photoshop won't open any files. My disdain for PC's is at all all time high. Wish my company would have ponied up for a Mac and this wouldn't even be an issue. Does anybody have a fix? Photoshop will not open any file. It's as good to me as a doorknob.

      cmgap
      Community Expert
      cmgapCommunity Expert
      Community Expert
      October 5, 2017

      A few different posters are picking up on this thread... has anyone with this problem completely shut down and rebooted your machine?

      michaelm6193369
      michaelm6193369
      Participant
      December 19, 2017

      Yes, I have shut down and rebooted numerous times.

        T
        Tim in LA
        Participant
        September 8, 2017

        Kim C.  The same thing is happening to me.  Did you ever get PS to work again?

          B
          bzareenk
          Inspiring
          May 22, 2017

          Edit - Preferences - Performance. Uncheck [ ] Enable OpenGL Display. Close and restart Photoshop.

          Remember to turn OpenGL back on after you update your display driver, or you'll be without the OpenGL-specific features.

            K
            kimc6311838Author
            Participant
            May 22, 2017

            Updated the driver for the video card, followed your advice and still nothing. =/

            T
            THE5CF0
            Participant
            January 3, 2023

            performance -advanced setting change from advanced to basic .

            c.pfaffenbichler
            Community Expert
            c.pfaffenbichlerCommunity Expert
            Community Expert
            May 22, 2017

            What have you done for trouble-shooting so far?

            Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:

            https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

            Please read this (in particular the section titled "Supply pertinent information for quicker answers"):

            http://forums.adobe.com/docs/DOC-2325

            K
            kimc6311838Author
            Participant
            May 22, 2017

            I have checked to make sure I have the current update for both photoshop and windows, and all drivers. I am running windows 10 with photoshop cc 2017. I followed the troubleshooting page you gave, and no luck so far.

              T
              Test Screen Name
              Legend
              May 22, 2017

              You had good advice...

              Please read this (in particular the section titled "Supply pertinent information for quicker answers"):

              http://forums.adobe.com/docs/DOC-2325

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