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Participant
May 22, 2017
Question

photoshop won't open any files

  • May 22, 2017
  • 24 replies
  • 83777 views

Hello!  The last few days, photoshop won't open any type of file.  I have uninstalled and reinstalled several times and tried difference workspaces.  I tried exporting to photoshop from lighroom, opening directly from photoshop, dragging files to ps, and right clicking images and selecting open with ps.  Please help!

24 replies

Participating Frequently
May 23, 2018

It does this almost every time I really need to use it and am on deadline.

 

Like now.

 

I foolishly applied the last update.

 

Try to open any file EPS, JPG, PSD, anything.  Screen flashes, nothing happens.

 

I have had this problem since PHOTOSHOP SIX usually a re-install fixes it.

 

Windows 10 PRO.  Why Adobe could care less about this bug is beyond me it has been there for years.  Now here I am 10:00 at night on deadline and the [cursing removed] Photoshop that I pay monthly for refuses to open my work so I can make a single client requested change.

Inspiring
May 25, 2018

Moosemiester, so sorry to hear about the late nighter! Until they ( "they",  meaning the wonderful developers of Adobe) can fix it, have you tried finding the file you wish to open and right-clicking it and "open with" and then browsing to Photoshop as the selection to open it?

Inspiring
January 17, 2018

I've been experiencing a similar problem with my new mac pro. When I click cmd+o to open within Photoshop, I get a message "can't find the file" or similar. See screen shot below. I have to find the file in the finder and double click it there. Kinda inconvenient is all. I tried uninstalling / reinstalling. Tried clearing all prefences on quit. Bridge works fine to open Photoshop native files, and other types that are defaulted to open with Photoshop.

Participant
November 7, 2019

i just started to experience the same issue you had. Did you ever find a fix? Is this a virus issue? Thanks

Legend
December 19, 2017

Files does not open could mean many things. Seeing nothing, seeing junk, seeing the wrong file, seeing a blank window, an error message, crashing, hanging - all of these might happen. Thanks for clarifying. Now, after the files don’t open is there a Window menu on the menu bar? If so does the thing you tried tonopen show up there?

cmgap
Community Expert
Community Expert
November 15, 2017

To the original poster KimC - can you open a template or Adobe Stock file? Have you completely closed all applications and rebooted your computer? Is it only your photo files that you can't open.

Legend
November 15, 2017

These are utterly different problems. Please start a new topic, because everyone gets mixed up about whose question, whose problem, whose reply... thanks!

sadieerinphoto
Participant
November 14, 2017

Any time I try to open a file from anywhere (doing "Edit in" from Lightroom, pulling something from the desktop, dragging anything in). I never had this issue until updating to the most current version.

Is this what others are seeing?

Legend
November 14, 2017

No, not least because they are on Windows.

cmgap
Community Expert
Community Expert
November 14, 2017

Test Screen Name... can you open and work in Photoshop at all? Is it only photos that you can't open? What happens if you try to open a photo from Stock for example? If you download a watermarked image, you don't have to buy it, will it open?

Participant
October 4, 2017

so in detail of the problem I am having is that my photoshop cc will now allow me to create new or open a file. It remains on the start screen. If i try to create new it will allow me to choose size and preferences and then will not open it. If i try to open a file the start screen flashes like its going to load but then remains on start screen. Ive tried disabling the start screen, uninstalling and reinstalling, ive tried opening it in lightroom and export to edit in photoshop and that didnt work either. Nothing on my computer has changed or required an update since I had adobe creative cloud. Any suggestions?

Barb Binder
Community Expert
Community Expert
October 4, 2017

Did you try resetting preferences?

Or running the Adobe CC Cleaner tool between the uninstall and the reinstall?

Use the Creative Cloud Cleaner Tool to solve installation problems

~Barb at Rocky Mountain Training
Legend
October 4, 2017

What is this "same problem" you are having? All anyone has said so far is that Photoshop won't open any files. I can think of at least six different things that could mean, and I'd probably still be wrong. So we'd like to help, but please do tell us the details of what is wrong. It's also best not to say you've tried everything, because it means we are reluctant to suggest anything at all.

michaelm6193369
Participant
December 19, 2017

When I right-click on a photo file, such as a *.jpg  and select 'open with photoshop', generally, Photoshop opens and there is the jpg, on the workspace ready to work on. Or, I want to create a new graphic file, under 'file', I select "new". Generally a window opens to determine size of the new file, etc.
Well neither of those things is happening. NO FILES ARE OPENING under any circumstances. How much more detail FILES NOT OPENING do you need The photoshop workspace sits there like an empty canvas upon whihc I cannot do any work because .... FILES WILL NOT OPEN?

Participant
October 4, 2017

I am having the same problems with my photoshop cc. Nothing has changed as far as need to update my system or ps. Ive tried troubleshooting with everything i could find online and nothing is workin!! Help!!

Legend
October 3, 2017

Please tell us your version of Mac OS or Windows, and exacy version of Photoshop. Please tell us what "won't open" means in detail. Best not to assume your problem is the same. It's impossible to say, in fact, because not one person shared their symptoms!