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jamesw86426897
Participant
March 22, 2019
Question

Photoshop won't open (CC 2019)

  • March 22, 2019
  • 6 replies
  • 54597 views

Photoshop stopped opening on my PC, after working like a dream for almost two weeks. I'd not updated my OS or the program itself, so nothing has changed in the software environment. I receive no error messages, photoshop simply does not open or even start. Nothing happens.

I have done everything suggested in this thread, multiple times, to no avail; are there any suggestions that anybody has?

My specs are available here

Thanks to anyone who can help!

    This topic has been closed for replies.

    6 replies

    A
    annonshp
    Inspiring
    February 25, 2021

    Here's what worked for me on a Win 10 box: 

    1. Launch Task Manager
    2. Sort by Name
    3. Close all Adobe applications (right-click on list item and select End Task)
      Closing just Ps, or Ps + Lr did not work.

     

    All user preferences seem to persist.

     

    E
    emsuemac
    Participant
    June 11, 2020

    In a pinch you can open by choosing an image you have saved, right click and open with photoshop.

      Travis5FA6
      Travis5FA6
      Participant
      August 30, 2020

      I've tried using the ctrl+shift+alt to reset my preferences, gone into my processes and ended it and tried restarting the app, but everytime I shut down my computer it seems that I have to uninstall and reinstall photoshop everytime. Does anyone know of a solution to fixing this problem instead of having to continually uninstalling and reinstalling the application.

      Travis5FA6
      Travis5FA6
      Participant
      September 3, 2020

      I found one of my issues, the first issue is that I had to reformat my computer to get developer settings to work, on top of that windows security had an exclamation next to it. So I clicked on that exclamation and it changed a setting that deals with app security, so if you are protective of your computer perhaps this fix isn't the right fix. However for me instead of reinstalling the application constantly it works. In your windows security there is an App & browser control that you can click into. From that menu you can click into Reputation-based protection settings. In there everything should be turned on, there is one that you will want to turn off which is Potentially unwanted app blocking. Then restart your computer. Photoshop has worked thusfar, since I changed this setting. Apparently microsoft considers photoshop to be an unwanted app. As with anything in security it is there for a reason, so be careful on your apps, especially ones from the internet, unless you know for sure they are reputable.

      Harry Wills
      Harry Wills
      Participant
      March 31, 2020

      I fixed it by going into task manager and closing the photoshop app. This was not in the applications section though it was further down, not in the usual bit you would find it.

        karenc26675674
        karenc26675674
        Participant
        April 29, 2020

        Worked for me! Thank you!!

        N
        neetjean
        Participant
        June 11, 2020

        Nothing has worked for me so far so I want to try this.  Can you remember if it was a service or the app itself?

        QueenUnicorn86
        QueenUnicorn86
        Participant
        February 19, 2020

        I deleted my preferences but it still will not open

          marliton
          Community Expert
          marlitonCommunity Expert
          Community Expert
          June 8, 2019

          Hi. I suggest uninstall and reinstall the app using the Creative Cloud desktop app.

          Marlon Ceballos
          E
          emsuemac
          Participant
          June 11, 2020

          Last resort. I don't want to have to re-add all my add ins!

           

          JJMack
          Community Expert
          JJMackCommunity Expert
          Community Expert
          March 23, 2019

          If Photoshop was working and now does not try resetting you Photoshop Preferences when starting Photoshop. Launch Photoshop from the start menu or desktop Icon.  Immediately if not sooner Press and hold Ctrl+Shift+Alt or CMD+Option+Shift.  You should get a popup dialog from Photoshop asking if you want to delete your Photoshop Preferences. Reply Yes delete my Presences.   Photoshop should then delete your Photoshop Preferences and set a new default set of Preferences for your user ID and then Photoshop will most likely open and not crash.

          JJMack
            dpl2387
            dpl2387
            Participant
            June 8, 2019

            Ive been having the same issue and tried this with no success.

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