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Participant
August 19, 2025
Question

Photoshop won't open older PSD files after cleaning disk with DaisyDisk

  • August 19, 2025
  • 3 replies
  • 188 views

Hi everyone, I recently used DaisyDisk to free up space on my MacBook, and since then Photoshop won’t open my older PSD files (saved before the cleanup). The strange thing is that new PSD files I save now open just fine, but the older ones give me an error and won’t open at all. I already tried: Restarting the Mac Deleting Photoshop caches and preferences Reinstalling Photoshop and Creative Cloud …but nothing has worked so far. It looks like DaisyDisk may have deleted some important Adobe system files (fonts, ICC color profiles, or something else?). Has anyone experienced this before or knows what exactly Photoshop needs to open older files? Any help would be greatly appreciated 🙏 Same goes for Illustrator, Premiere Pro, After Effects ... [removed]?

3 replies

Park Street Printers
Known Participant
August 20, 2025

Automatic cleaning programs are never a good idea. If you can't get enough space using your OS's disk management/cleanup utility, and you aren't sure what is safe to delete manually, then don't touch it, and don't use a cleaning program, unless you absolutely know that it will work. (I don't know about DaisyDisk, but I haven't yet encountered a program that is 100% safe.) I have worked on many borked systems throughout the years due to this, mostly Macs with freeware deleting critical system files, but a fair number of Windows machines as well. Manually repairing/replacing and registering missing system files is a real pain, so you're lucky it was just the CC apps.

Legend
August 20, 2025

Unfdortunately, automated cleaner software is often a problem, as it can delete important files. You should do the testing per Pete's suggestion but you may need to reinstall the Adobe suite and possibly even your operating system. When multiple applications error out, its likely shared components that they all rely on.

What kind of errors pop up?

Pete.Green
Community Manager
August 19, 2025

Hi @patrik_7592 ,

 

Sorry to hear about this trouble after using that clean up tool -- Some thoughts/questions:

  1. Do you have another computer to test if these PSD files are able to be opened?
  2. Are you able to import the PSD files into Photoshop web?  https://creativecloud.adobe.com/cc/photoshop
  3. In Finder, if you select a PSD file and press spacebar, does macOS preview the file ok?
  4. What happens when you try to open these PSD files in Photoshop desktop? Do you get any errors?
  5. Would you be able to share any of the affected PSD files with us so we can test them out?

 

Regards,

PG