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Participating Frequently
July 22, 2022
Question

Photoshop won't open on Mac OS Monterey

  • July 22, 2022
  • 2 replies
  • 27816 views

Hi,

 

I downloaded the Adobe Photography Plan onto my new macbook pro yesterday. I mainly just want to use Lighrroom Classic and Photoshop. 

Lightroom Classic works fine, but Photoshop will not open. When I click on the icon, it just bounces in the dock and the spinning beach ball appears for several seconds, then nothing else happens. 

 

I tried uninstalling it and then reinstalling it but the same thing happens. 

 

Any ideas what I should do?

2 replies

Participant
October 24, 2024

Ugh, typical Adobe mess, right? You pay a fortune and this happens. First, [Removed by Mod] if your macOS is up to date, sometimes it’s Adobe being picky. Then, make sure you’ve got enough storage, because Photoshop loves hogging space. Try resetting Photoshop preferences (hold Shift+Option+Command while launching). If that doesn’t work, reinstall Creative Cloud itself, it’s probably corrupted like everything else Adobe touches. If all else fails, guess what? You're stuck with tech support. Good luck with that nightmare!

Ranjisha Sengupta
Legend
July 22, 2022

Hi there,

 

Thanks for reaching out. Sorry to hear about the trouble with Photoshop. We're here to help.

Which version of the application have you downloaded? Do you see any error messages? Did you re-login to your Creative Cloud?

 

Please check if Photoshop has the necessary permissions using the steps suggested below:

1. Go to the System Preferences for your Mac, then Security and Privacy, then select the Privacy tab.

2. Select Accessibility from the list to the left & check if Photoshop is added to the list with a checkmark in front of it.

3. If Photoshop is not a part of the list, please add it by unlocking the window first using the lock at the bottom left, then clicking the + icon & navigating to the Applications folder.

4. Also, grant permissions to Photoshop under Full disk access in the same list as Accessibility.

5. Once done, restart the Mac & check if it helps.

 

If the issue persists, you can try to reset the preferences of Photoshop using the steps mentioned here: https://adobe.ly/2Qzc0K3.

Please backup your settings prior to resetting the preferences. You can check https://adobe.ly/2vNz6FG.

 

Let us know how it goes!

Regards,

Ranjisha

Participating Frequently
July 22, 2022

Hi, 

 

Thanks for your reply.

 

It is Photoshop 2022, downloaded from Adobe Creative Cloud, which I was logged into.

There were no error messages.

I followed the steps you suggested, but after restarting my mac, photoshop would still not open.

 

I am unable to reset the preferences because it won't open.

It seems like the application is running in the background or something, as I have to force quit it, even though photoshop is not displayed on the screen. 

Participant
July 30, 2022

I do have the same problem.. 

I can´t open Photoshop. Any help?