Photoshop won't open photos from an iphone

[daniell73806327]

Hello! Just wondering if anyone else is having an issue with this. I noticed the file extensions on the photos that won't open are capitalized while others that I CAN open are in lowercase. I didn't think that really mattered but even after changing them I still can't open the iphone images. They're simple JPEGs with the extension ".JPG"

I get the "Could not complete your request because of a program error" warning when I do.

Please help!!!

[davescm]

Can you attach an example (use the reply button next to your first post)

Dave

[daniell73806327]

I tried to upload it but it wouldn't even let me do that! (I've attached a screenshot below)

[davescm]

Click more to edit your reply and you should see a link below the reply box to attach a file. Try that

Dave

[daniell73806327]

[jane-e]

Hi

Are the photos Live photos or bursts?

Jane

[Lisa5C56]

I found that if I haven't used any special features (portrait, etc) I can open my iphone picture just fine with PS 2021. This is a pain because I like the portrait option on the iphone.

[Bowserb46]

I don't know why, but my up to date iPhone pictures will not open in the latest Photoshop.  Indeed, if I just copy from the iPhone to the PC, the files will not open and don't evan have metadata.  However, if I select a photo in the iPhone, I can email it to myself, then save the attached photo.  The resulting saved jpeg has basic metadata (date and time but no camera or exposure info) and will open.

[phillippa kl10740117]

I am having the same issue. Upgraded to Ventura andPhotoshop 2022, and photos imported from myIphone 6 will not open. I would appreciate any advice

[Yahel12]

I'm having the same problem. That's why I'm here – I was hoping to find a solution.

[Yahel12]

Here's the message that I get (below).

 

[melissab37862352]

YES!! Looking for a solution too.. I have a client who sends me all of their photos this way and it takes me hours to screenshot them in order to use them.. and then quality becomes terrible as well.  Adobe should be able to handle this !!  I have even tried converting with an online converter and it still won't open them. 

[davescm]

It looks like either:

a. The file is not actually a jpeg. This can be checked looking at the file header with a hex reader - it should start FF D8

or

b. The file does not conform to the jpeg specification. Photoshop is strict in its file parsing and will reject a file that does not conform

or

c. The file is corrupt

Dave

[Stephen_A_Marsh]

I have seen other reports on the forum that for some reason their default setting to produce .heic files had a .jpg/.jpeg extension, which obviously messes things up. 

[Greg_S.]

I can only speak about the experience of users in Photoshop Elements, but as @davescm has suggested, many phone applications do not use conforming jpeg specs.   It is usually possible to open these files in an application that accepts these non-conforming files and simply save them. Adobe Photoshop Elements will then accept the file because the file specs have now been conformed.  Examples of applications that will do this are the Windows Photos app or the Paint app.  I know nothing about Macs so can't give you a suggestion there.

[Jose S.]

I had the same problem; the image did not open using Photoshop because of an unknown or invalid JPG marker type. After trying different options, I found out that it worked after I looked at the original photo I took using my iPhone. It had the live option on and I had to turn off the live option in it.  Then, I airdropped it to my laptop and it finally opened in Photoshop. I'm using Photoshop 2020 and I noticed the file got bigger than the old live version that did not open. Essentially, the photo has to be without "Live" to open up in photoshop. I hope this helps.

[WAILI WILLY31003467ws3a · Accepted solution]

I found the same problem as yours, and I open the .JPGs in Adobe Lightroom, then export as .jpg, everything solved 😄

[Bowserb46]

So, if I understand all the replies here, Apple iPhones create offspec JPEGs.  The solution is to replace just a simple File Open with at least two other steps, then followed with File Open.  It's interesting what we allow Apple to get away with.  If this were a Microsoft problem or an Adobe problem, there would be Flames from every quarter.  Oh well, at least I know it's not me, and I have company.