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Photoshop won't open photos from an iphone

New Here ,
Oct 18, 2019 Oct 18, 2019

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Hello! Just wondering if anyone else is having an issue with this. I noticed the file extensions on the photos that won't open are capitalized while others that I CAN open are in lowercase. I didn't think that really mattered but even after changing them I still can't open the iphone images. They're simple JPEGs with the extension ".JPG"

I get the "Could not complete your request because of a program error" warning when I do.

Please help!!!

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macOS , Windows

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Community Expert ,
Oct 18, 2019 Oct 18, 2019

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Can you attach an example (use the reply button next to your first post)

Dave

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New Here ,
Oct 18, 2019 Oct 18, 2019

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I tried to upload it but it wouldn't even let me do that! (I've attached a screenshot below)

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Community Expert ,
Oct 18, 2019 Oct 18, 2019

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Click more to edit your reply and you should see a link below the reply box to attach a file. Try that

Dave

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New Here ,
Oct 18, 2019 Oct 18, 2019

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ERROR.JPG

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Community Expert ,
Oct 18, 2019 Oct 18, 2019

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Hi

Are the photos Live photos or bursts?

Jane

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New Here ,
Dec 30, 2020 Dec 30, 2020

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I found that if I haven't used any special features (portrait, etc) I can open my iphone picture just fine with PS 2021. This is a pain because I like the portrait option on the iphone.

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Community Beginner ,
Mar 26, 2022 Mar 26, 2022

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I don't know why, but my up to date iPhone pictures will not open in the latest Photoshop.  Indeed, if I just copy from the iPhone to the PC, the files will not open and don't evan have metadata.  However, if I select a photo in the iPhone, I can email it to myself, then save the attached photo.  The resulting saved jpeg has basic metadata (date and time but no camera or exposure info) and will open.

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Community Beginner ,
Nov 28, 2022 Nov 28, 2022

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I am having the same issue. Upgraded to Ventura andPhotoshop 2022, and photos imported from myIphone 6 will not open. I would appreciate any advice

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Community Beginner ,
Dec 05, 2022 Dec 05, 2022

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I'm having the same problem. That's why I'm here – I was hoping to find a solution.

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Community Beginner ,
Dec 05, 2022 Dec 05, 2022

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Here's the message that I get (below).

 Screen Shot 2022-12-05 at 8.54.47 PM.png

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New Here ,
Jan 12, 2023 Jan 12, 2023

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YES!! Looking for a solution too.. I have a client who sends me all of their photos this way and it takes me hours to screenshot them in order to use them.. and then quality becomes terrible as well.  Adobe should be able to handle this !!  I have even tried converting with an online converter and it still won't open them. 

 

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Community Expert ,
Jan 12, 2023 Jan 12, 2023

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It looks like either:

a. The file is not actually a jpeg. This can be checked looking at the file header with a hex reader - it should start FF D8

or

b. The file does not conform to the jpeg specification. Photoshop is strict in its file parsing and will reject a file that does not conform

or

c. The file is corrupt

 

Dave

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Community Expert ,
Jan 12, 2023 Jan 12, 2023

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I have seen other reports on the forum that for some reason their default setting to produce .heic files had a .jpg/.jpeg extension, which obviously messes things up. 

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Community Expert ,
Jan 12, 2023 Jan 12, 2023

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I can only speak about the experience of users in Photoshop Elements, but as @davescm has suggested, many phone applications do not use conforming jpeg specs.   It is usually possible to open these files in an application that accepts these non-conforming files and simply save them. Adobe Photoshop Elements will then accept the file because the file specs have now been conformed.  Examples of applications that will do this are the Windows Photos app or the Paint app.  I know nothing about Macs so can't give you a suggestion there.

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