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Photoshop won't open. "Can't connect to Creative Cloud"

New Here ,
Oct 25, 2022 Oct 25, 2022

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Hi just installed Photoshop and it won't open. Message: "can't connect to Creative Cloud"

Please help

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Adobe Employee ,
Oct 25, 2022 Oct 25, 2022

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Hi there,

 

Thanks for reaching out. Which version of Photoshop are you using? Do you have any anti-virus and firewall on your computer? 

Are you on work or home network?

If you have a home network, install the previous version from the direct download link of Adobe apps.

Download Creative Cloud apps

Install and launch the application to check whether it can run. Do you have Adobe creative cloud desktop application to manage your adobe subscription + Apps? How to download the Creative Cloud desktop app

Install and sign in to this application.

 

Please take a look here: https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html.

 

Let me know about the results.

 

Thanks,

Ranjisha

 

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New Here ,
Oct 26, 2022 Oct 26, 2022

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Hi Ranjisha,

 

I'm using ver 24. I have avast installed on my computer.

I'm using it for my homework 

I already installed the creative cloud and reinstall PS a few times. 

It still shows up can't communicate with Creative Cloud

I also use an older version but the same thing happens.

 

Hope you can help me 

Thanks,

Nam

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