Photoshop won't open

[Richard285814905yiq]

I have Photoshop 2020 app installed, and I cancelled my cloud subscription.  I confirmed with Adobe that my app would continue to run, because I have a perpetual license.

It did run for a while, but now when I try to open it, I see the regular splash screen, but then an offer screen.  When I click the x (circled in red).  PS just closes.

[TheDigitalDog]

See: https://community.adobe.com/t5/photoshop-ecosystem-discussions/locked-can-you-purchase-photoshop-per...

AFAIK, whoever told you that you have a perpetual license for that version was wrong. 

[Kevin Stohlmeyer]

Hi @Richard285814905yiq CC2020 isnt perpetual, its an annual subscription.

The last perpetual version was CS6 pre-Creative Cloud.

[Richard285814905yiq]

Can I reinstall CS6?

[Kevin Stohlmeyer]

If you previously purchased CS6 from Adobe directly you can otherwise support for CS6 ended years ago and it is not available for sale/install.

[Richard285814905yiq]

I did purchase directly, and when I chatted earlier, the agent said he found a record of it.  So perhaps I can just request an install file?

[Kevin Stohlmeyer · Accepted solution]

https://helpx.adobe.com/creative-suite/kb/cs6-install-instructions.html

That means you can do the Download from your Account method described above.

Be aware that CS6 is from 2013, so opening newer 2020 .psd files could have some issues causing certain layers to flatten.

[Richard285814905yiq]

Thank you very much!!

[CoryShubert · Accepted solution]

Hi @Richard285814905yiq we're sorry but it seems your account is canceled.  If you contact customer support I am sure they can walk you through your options.

https://helpx.adobe.com/contact/phone.html

Thank you,

Cory

[Matt35692114mj06]

I have a valid CC subscription, checked and monthly direct payment is going out.

when I log on it keeps saying Trail is ended and buy now. but I already am.

I have tried login off, reset, and still it wont allow me to log on

HOw can i access

[D Fosse]

Do you have the CC desktop app installed?

That's where you need to log out/log in with your username and password.

If you're correctly logged in to the CC app and you still can't open Photoshop, uninstall and reinstall it from the CC desktop app. When you uninstall, choose to not keep preferences.

If you still have problems there is a CC cleaner tool that will wipe everything Adobe from your machine. That can help with reinstalling if something got stuck somewhere.

This is the CC desktop app in your start menu: