Photoshop wont load

Forum|Forum|2 years ago
May 21, 2023
2 commentaire
1241 vue

I have uninstalled and reinstalled PS multiple times, also creative cloud. I have updated Ventura to the current version. When pressed, Photoshop icon bobs up & down, screan graphic appears and then disapears.

I have also uninstalled LRC, Adobe Bridge & LR the reinstalled them all via Creative Cloud. Nothing seems to work to activate Photoshop. Any suggestions, non techie, please. Thank you

macOS

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Kevin Stohlmeyer

Community Expert

Hi @Photodojo try using the Creative Cloud Cleaner tool to uninstall all Adobe software then reinstall the CC desktop app and install PS.

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Offhand - what version Mac are you running and how much free HD space do you have on your main HD?

PhotodojoAuteur

Known Participant

Hi, I downloaded CC Cleaner, went through the procedures, all cleaned.

Downloaded Creative cloud, PS, LRC, LR & Bridge.

Everything works except Photoshop.

Thank you, The process was less painless than I thought but still no joy.

Thank you for all the help you have provided

Kevin Stohlmeyer

Community Expert

@Photodojo since we cant open Photoshop - we'll have to go through this manually. What do you have for:

OS version

RAM (total)

HD space available C: drive

Graphics card(s) include all if more than one and VRAM and driver age.

jane-e

Community Expert

@Photodojo

Can you check to see if it's the icon in your Dock that is not working? It may be looking for the previous version and not finding it. Try to launch Photoshop 2023 from Spotlight or the Applications folder. Does that work?

Jane

PhotodojoAuteur

Known Participant

Yes tried all those, launch pad, icon, cloud………….

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Thank you for all the help you have provided

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