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Photodojo
Photodojo
Known Participant
May 21, 2023
Question

Photoshop wont load

  • May 21, 2023
  • 2 replies
  • 1241 views

I have uninstalled and reinstalled PS multiple times, also creative cloud. I have updated Ventura to the current version. When pressed, Photoshop icon bobs up & down, screan graphic appears and then disapears.

I have also uninstalled LRC, Adobe Bridge & LR the reinstalled them all via Creative Cloud. Nothing seems to work to activate Photoshop. Any suggestions, non techie, please. Thank you 

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    2 replies

    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity Expert
    Community Expert
    May 22, 2023

    Hi @Photodojo try using the Creative Cloud Cleaner tool to uninstall all Adobe software then reinstall the CC desktop app and install PS.

    https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

    Offhand - what version Mac are you running and how much free HD space do you have on your main HD?

    Photodojo
    PhotodojoAuthor
    Known Participant
    May 22, 2023

    Hi, I downloaded CC Cleaner, went through the procedures, all cleaned.

    Downloaded Creative cloud, PS, LRC, LR & Bridge.

    Everything works except Photoshop.

    Thank you, The process was less painless than I thought but still no joy.

    Thank you for all the help you have provided
    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity Expert
    Community Expert
    May 30, 2023

    AdobeCare…………

    Contact via Adobe site (signed in)
    <Removed email>


    @Photodojo be careful with your replies - its adding your personal email address to the signature. I've removed them for safety.

    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    May 21, 2023

    @Photodojo 

     

    Can you check to see if it's the icon in your Dock that is not working? It may be looking for the previous version and not finding it. Try to launch Photoshop 2023 from Spotlight or the Applications folder. Does that work?

     

    Jane

      Photodojo
      PhotodojoAuthor
      Known Participant
      May 21, 2023

      Yes tried all those, launch pad, icon, cloud………….

       

      [email removed as per forum guidelines]

       

      Thank you for all the help you have provided
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