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westdr1dw
Legend
February 28, 2023
Answered

Photoshop You've Reached Device Activation Limit?

  • February 28, 2023
  • 2 replies
  • 3214 views

I have been seeing an error and have been unable to login to PS. I have seen this posted in the community group a couple years ago.

 

Last night while working a project at the public library where they have the full suite installed on a network would not allow me to access PS. I used another computer with PS and had no issues.

 

Now this morning I am seeing on my personal computer. I have been a long time subscriber so very perplexed as to the cause. I am working on the same desktop computer where I was using PS earlier. Now it is showing another device as trying to log in from.

 

Thanks

    This topic has been closed for replies.
    Correct answer jane-e

    @westdr1dw 

    Can you sign out? If not, contact Customer Care, as volunteers cannot help with this. Ask them to sign you out on all devices, then sign in while they are still there.


    Try the link to auto-open the Chat:
    https://helpx.adobe.com/contact.html?rghtup=autoOpen 

    If your browser blocks the Chat window, try the troubleshooting tips here:
    https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 

    If you can't find out why your browser is blocking Chat, you can also send a tweet to @AdobeCare.

    Do not respond to PMs, as those will be from scammers.

    ~ Jane

    2 replies

    c.pfaffenbichler
    Community Expert
    c.pfaffenbichlerCommunity Expert
    Community Expert
    February 28, 2023

    I am not sure I understand; did you use your license at the library or a license of the library? 

    W
    westdr1dwAuthor
    Legend
    February 28, 2023

    No, the error occured on their licensed version. I did try to login when it asked me to login. This was on my account though.

    W
    westdr1dwAuthor
    Legend
    February 28, 2023

    My thoughts on logging in using my account was whereever I go I would be able to use PS?

     

    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    February 28, 2023

    You can have PS activated on two computers at any one time. You should have an option to sign out of the other computer — or all computers, then you can sign back in with yours.

     

    Jane

     

      W
      westdr1dwAuthor
      Legend
      February 28, 2023

      Hi Jane;

       

      I understand the two computer policy and only have it installed on my desktop and laptop.  However, this is not the issue. Appears I am stuck in a loop trying to sign in. I continue to get the message "We did not manage to sign you in" I have shutdown my computer to reboot a couple time still same error message.

      jane-e
      Community Expert
      jane-eCommunity ExpertCorrect answer
      Community Expert
      February 28, 2023

      @westdr1dw 

      Can you sign out? If not, contact Customer Care, as volunteers cannot help with this. Ask them to sign you out on all devices, then sign in while they are still there.


      Try the link to auto-open the Chat:
      https://helpx.adobe.com/contact.html?rghtup=autoOpen 

      If your browser blocks the Chat window, try the troubleshooting tips here:
      https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 

      If you can't find out why your browser is blocking Chat, you can also send a tweet to @AdobeCare.

      Do not respond to PMs, as those will be from scammers.

      ~ Jane

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