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brianj85989891
Participant
August 25, 2023
Question

photoshop

  • August 25, 2023
  • 3 replies
  • 413 views

Photoshop is asking for direct x feature level 12 it says i have level 11 available ?

 

I am only basic tech savy.

Windows 10 Home version 22H2

Dell xps 8700 i7 4790 8m cache

photoshop version 24.7

Graphics card Nivida GE force GTX 745 4gb ddr3   Driver is game ready version 536.67 dated 18/07 2023

and i have added 32gb ddr ram and ssd hard drives i have put in myself.

Do i have to have a diferent graphics card or is it the drivers the problem or is this needed for basic use of photoshop or will it stop some features? 

Any help appreciated and how do i get some training on L room and photoshop.

Thanks.

 

 

    This topic has been closed for replies.

    3 replies

    AxelMatt
    Community Expert
    AxelMattCommunity Expert
    Community Expert
    August 25, 2023

    If you planed to upgrade your graphic card you have also an eye to the power supply of the computer. Newer graphic card need more power as the old cards.

    I don't know about the specs of you PC but a 550W power supply (minimum) is recommended. It depends on the other components that build in you PC.

     

    Here you'll find some power calculator sites:

    Power Supply calculator - calc for silent PSUs from be quiet!

    Power Supply Calculator | Cooler Master

     

    You also have to check if your mainboard supports the newer types of graphic cards. Newer cards require a PCIe x16 Version 4.0 slot.  

     

     

     

      

    My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
    B
    brianj85989891Author
    Participant
    August 25, 2023

    Thanks my psu is 460w so it is a new power supply needed as well as gpu.

    Old Nivida gtx745 looking at may be a Nivida gtx 1650.

    So much to find out.

     

    josantgomez
    josantgomez
    Legend
    August 25, 2023
    Tienes que cambiar a una tarjeta Gráfica que Windows reconozca que necesita
    DirectX 12. Yo tuve que cambiarla. Adobe ha publicado recientemente las
    tarjetas que son compatibles con Photoshop, lo que te
    será fácil de encontrar. Publiqué un problema semejante y tardé tiempo en
    comprenderlo. Me resistía a tener que cambiar la tarjeta gráfica pues los
    modelos compatibles andaban por precios superiores a los 300 euros.
    Me ayudó a elegir el consejo de un experto de la comunidad que me sugirió
    ir a versiones RTX de la serie 3000. Compré una 3060 que a veces se
    colapsa, pero me basta con reiniciar para volver a funcionar. La GPU es,
    por tanto la cuestión. Una vez que la cambies te aparecerá en Windows,
    mediante actualización el DirectX actualizado a la versión requerida.

    Si todavía tienes problemas en encontrar las referencias que te he dado, no
    dudes en pedírmelas. Me coge ahora en mal momento para buscarte los
    enlaces. Pero no tardaré en estar disponible.

    Josantgomez
    josantgomez
    josantgomez
    Legend
    August 25, 2023

    Por cierto, entre las recomendaciones de Adobe está en que al elegir el controlador de la tarjeta, descarga la opción Studio.

    No que compres tarjeta Nvidia Studio, que es una serie todavía bastante más cara.  Supongo que vista mi experiencia y , en previsión de obsolescencia, quizá sea conveniente ir a la serie 4000 que supongo es superior. De hecho mi intención estaba inicialmente en la 2060. Pero ya ves...  El colapso que he citado se produce cuando llevo bastante tiempo editando y sobre  (hablo de Adobe Camera Raw) todo cuando he marcado muchos puntos de selección y aumentando la cantidad de máscaras.

    davescm
    Community Expert
    davescmCommunity Expert
    Community Expert
    August 25, 2023

    The recommendation is to use NVidia's Studio driver. That is not a separate card, but simply a driver that is tested for creative applications. Those Studio drivers are released less frequently, by NVidia, than their Game Ready drivers but tend to be more reliable for Creative Cloud applications.

     

    Dave

    davescm
    Community Expert
    davescmCommunity Expert
    Community Expert
    August 25, 2023

    It means your graphics card does not support the features in Direct X 12 which are used by Photoshop. It is a limitation of your GPU card itself, which supports only feature level 11. A driver update will not resolve that.

    You will still be able to use Photoshop's basic functions, but may have to go to Preferences > Technology Previews > Older GPU mode (pre 2016) and check that to avoid other display issues.

    To use Photoshop's full functionality will require an up to date GPU that supports Direct X 12 features.

     

    Dave

    B
    brianj85989891Author
    Participant
    August 25, 2023
    Thanks for advice.
    B
    brianj85989891Author
    Participant
    August 25, 2023

    Any sugestions as to an good  upgrade to my  graphics card to enable support for direct x level 12

    At present Nivida GTX 745 4gb ddr3

    With windows 10 home on a DELL XPS 8700 i7 64 bit 

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