Skip to main content
robbyn30297452
robbyn30297452
Known Participant
September 27, 2021
Question

Pictures half load

  • September 27, 2021
  • 3 replies
  • 1178 views

I open about 6 pictures in PS and some will load some will be black and some with parts of the picture. Running on imac and version 22.5. Has been doing this since last update.

    This topic has been closed for replies.

    3 replies

    CShubert
    Community Manager
    CShubertCommunity Manager
    Community Manager
    September 28, 2021

    Great, glad to hear you are back up and things are working.

     

    On the Plugin question, do you have any third-party plugins or are they all default Ps plugins?  Youd could turn them on one by one over time to see if you can narrow down 'if' one of them was causing the issue.  Or, undo the things you did one by one and try the same workflow you were doing when you first noticed the issue.  With a little bit of detective work, you should be able to find the cause of this on your system.

    Good luck,

    robbyn30297452
    robbyn30297452Author
    Known Participant
    September 29, 2021

    Thank you so much! I do have Topaz and ON1.

    CShubert
    Community Manager
    CShubertCommunity Manager
    Community Manager
    September 27, 2021

    I saw them as well and then they disappeared.... strange.

     

    Ok, here are some things to try:

    1. Turn off the GPU in Preferences->performance? Does it repro?
    2. Disable the native canvas in Preferences->tech preview? Does it repro?
    3. Reset prefs is a good step to take.
    4. Looks like there may be plugins running. Does the problem reproduce if they aren't present?
      Give these a try and let us know if any of them solve it.

    Thank you,

      robbyn30297452
      robbyn30297452Author
      Known Participant
      September 27, 2021

      I cut GPU off and disabled canvas and reset preferance and that seemed to fix it. How can i cut the plugins off untill i want to use them?

      CShubert
      Community Manager
      CShubertCommunity Manager
      Community Manager
      September 27, 2021

      Hi,

      Sorry to hear you are having issues. Please post some screenshots of what you are seeing as well as your system info:

      Help/System Info

      Once you post the information others will be able to help diagnose the issue.

       

      Thank you,

        robbyn30297452
        robbyn30297452Author
        Known Participant
        September 27, 2021

        Replyed twice but dont see it.

         

        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices