Pink blocks saved on .jpgs in Photoshop and created in Bridge thumbnails

Report · Oct 30, 2018

I am part of a team of 8 in a photographic lab that are experiencing saving errors when using .jpgs.

We are using Adobe Bridge CC 2019 and the thumbnails that it creates and shows on screen are often displaying pink shapes on the images. This was easily fixed by purging the cache for the selection in the context menu from within Bridge. (Shown below)

We didn't realise until later that many of our images that we are batch processing through Photoshop CC 2019 are also being SAVED with these pink shapes. We are only working in .jpg and never convert to or from any other file types. Our other processes require us to work in .jpg so no conversion can take place.

We are not dealing with particularly large files, approximately 6MP.

We are dealing with high quantities of images, approximately 100,000 images pass though our lab a week.

We are all running 64bit Windows 7

We all have up to date Creative Cloud

We all have up to date Photoshop CC 2019

We all have up to date Bridge CC 2019

We all have up to date Lightroom CC 2019

We have users with different subscription levels.

I can rule out hardware as they are using different spec machines.

I can also rule out enabling/disabling GPU, this has no effect.

I can also rule out Legacy_Compositing, from Photoshop as this too had no effect.

I can also rule out a camera issue, as these images do not show this issue from the camera.

I find it hard to believe we are the only ones having this issue, particularly as we have so many different users and machines all experiencing it.

Report · Oct 30, 2018

Are the latest device drivers available for all display adapters used install on all the window 7 machines. There will be issues with some features on Windows 7 like Adobe UI scaling requires Windows 10 build 1803 or newer. Do not use high PPI resolution displays. Block like you are seeing are often device driver problems. I do not know if the blocks are confined to GPU support or open GL or Open CL. You may be seeing multiple problems as you are using different hardware configurations.

I am sure other beside you are having problems there are also many that do not have your problems. All CC 2019 have the same CC 2019 bugs and chanes some changes can be reverted to photoshop's old operation.

I hope you have old version of Photoshop still installed. If not you can re-installed removed version of Photoshop. You cam hane many version of Phtoshop installed one you machines. I have CS6, CC 2014, CC 2018 and CC 2019. All have some bugs.

JJMack

Report · Oct 30, 2018

The latest display drivers are all installed, of the 4 machines that I have checked this afternoon, 2 are using NVIDIA Quadro K2000's and two are using INTEL HD Graphics 530's.

Some of the machines have dual monitors and some are have just one. All the machines' main display runs at 1680x1050 and those with second monitors are all different res, shapes and sizes.

We have kept CC 2018 on all the machines when CC was installed, however since the update we are now seeing this happen in CC 2018 too. I have even tried installing CC 2017 on a machine and that too does the same thing.

I feel I should highlight again though that before the CC 2019 installation we had never seen this issue.

I was going to update my first message but can't yet see how, as we have discovered that it is not restricted the just pink, we have seem both green and blue blocking as well.

Report · Oct 30, 2018

Has Microsoft made any Windows 7 updated layely?

Photoshop versions are separate installs. However, they do share some common code like ACR. An easy test you can make on one of the failing machine is to uninstall all versions of Photoshop the run Adobe CC cleaner to make sure the machine is clean. Then Install cc 2018 19.1.6 see if it works then. Noting from CC 2019 should be on the machine that could contaminate CC 2018

JJMack

Report · Nov 02, 2018

Not to my knowledge.

1. I downloaded Adobe CC Cleaner and followed all the steps here:

https://helpx.adobe.com/uk/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

2. I then checked the log file that it produced, and was a little confused by what it said, I can't tell if it was 100% successful or not. I've added the log file extracts at the end of this message.

What concerned me a little was that I had to manually erase all of the cache files from "...Appdata/...". (Either the cleaner isn't very thorough or my understanding that it entirely cleanses your machine of all things Adobe isn't correct)

3. After running the cleaner I installed 2018 Bridge - The blocking was still being produced on the Bridge thumbnails.

4. I then repeated the cleaner and installed 2017 bridge, which seems ok so far.

This is very frustrating for a number of reasons; the obvious of course being that to be confident of not ruining image files I have to bump everyone back to CC 2017, equally frustrating is that 2018 was working fine before the update, proven by the few staff that never did the 2019 update, that are still able to use 2018 with no issue.

CC Cleaner log file

It says this:

[Thu Nov 01 15:07:01 2018] Adobe Creative Cloud Cleaner Tool completed successfully

But also this:

[Thu Nov 01 15:07:01 2018] *-*-*-*-*-*- ::START:: - SUMMARY OF Warnings -*-*-*-*-*-*