Plantage Photoshop CC 2018

[laurag52881001]

Bonjour,

Cela fait plusieurs semaines que j'essai de démarrer simplement Photoshop CC 2018 et le logiciel se bloque m'affichant cette fenêtre . Après plusieurs  réinstallations, redémarrage etc... j'essai de contacter Adobe mais impossible je ne trouve pas leur numéro ou même mon problème pour communiquer par Tchat...

Est-ce que quelqu'un connaît ce problème et pourrai m'aider svp ? C'est très urgent...

[Guest]

Take a look in Windows Event Viewer and see if there's any errors relating to Photoshop.exe

Open Event Viewer by going to the run command and typing eventvwr

Click on Application and then Filter Current log

Put a check mark in Error and click OK, post any error that you find in this thread

[laurag52881001]

Je l'ai fait et il y a marqué que j'ai beaucoup d'erreurs, mais après qu'est-ce que je fais ? C'est un outils que je ne connais pas du tout..

Merci de m'aider.

[Guest]

You'll need to click on each Application Error until you find one that's specific to Photoshop.exe

You should see something like this, except the "Faulting application name" should be "Photoshop.exe"

Copy and paste the info highlighted in red into this thread

[laurag52881001]

C'est ça ?

Nom de l’application défaillante Adobe Spaces Helper.exe, version : 0.0.0.0, horodatage : 0x58fefe7b

Nom du module défaillant : libcef.dll, version : 3.2924.1537.0, horodatage : 0x584a4ed5

Code d’exception : 0xc0000005

Décalage d’erreur : 0x000000000018b0a6

ID du processus défaillant : 0x2648

Heure de début de l’application défaillante : 0x01d343337d8c920f

Chemin d’accès de l’application défaillante : C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-ins\Spaces\Adobe Spaces Helper.exe

Chemin d’accès du module défaillant: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-ins\Spaces\libcef.dll

ID de rapport : b4de7686-85d9-463f-9f15-955f4e265661

Nom complet du package défaillant :

ID de l’application relative au package défaillant :

[Guest]

In the title you mentioned Photoshop CC2018 yet that error relates to Photoshop CC2017

Take a look at this thread

Photoshop 2017 - Adobe Spaces Helper.exe Error

and here

Photoshop crashing due to libcef.dll

[laurag52881001]

Oui j'ai la version 19.1.2 de Photoshop CC 2018.

[Guest]

Yes but the error log that you posted relates to Photoshop CC2017 not CC2018

Chemin d’accès de l’application défaillante : C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-ins\Spaces\Adobe Spaces Helper.exe

Chemin d’accès du module défaillant: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-ins\Spaces

[laurag52881001]

Oui comme je vous l'ai dit, il y a marqué beaucoup d'erreurs, j'ai du copier la mauvaise je ne sais pas..

Voilà j'ai trouvé celle-là :

Nom de l’application défaillante CRWindowsClientService.exe, version : 1.6.1.0, horodatage : 0x59b6762b

Nom du module défaillant : CRWindowsClientService.exe, version : 1.6.1.0, horodatage : 0x59b6762b

Code d’exception : 0xc0000005

Décalage d’erreur : 0x0000000000014c2b

ID du processus défaillant : 0xe88

Heure de début de l’application défaillante : 0x01d361d48c5874c4

Chemin d’accès de l’application défaillante : C:\Program Files\Adobe\Adobe Photoshop CC 2018\CRWindowsClientService.exe

Chemin d’accès du module défaillant: C:\Program Files\Adobe\Adobe Photoshop CC 2018\CRWindowsClientService.exe

ID de rapport : 818006a0-71df-4c4e-a4fb-72674a2cd3be

Nom complet du package défaillant :

ID de l’application relative au package défaillant :

[Guest]

OK try this go to this location C:\Program Files\Adobe\Adobe Photoshop CC 2018 and find a file called CRWindowsClientService

Right click on the file and select Properties then go to the Compatibility tab, but a check mark in Run this program as an administrator

[laurag52881001]

J'ai fait ce que vous avez dit mais maintenant Photoshop reste bloqué sur l'image de chargement, il n'y a plus de messages d'erreurs mais rien ne fonctionne.. Je dois réinstaller l'application ou redémarrer l'ordinateur ?

[Guest]

Try restarting your PC if that doesn't work try re-installing Photoshop using this method

Use the Creative Cloud Cleaner Tool to solve installation problems

[Guest]

You can also take look at this thread to see if any of the other suggestions work

22.0.1: Crash Report Service Stopped Working

[laurag52881001]

J'ai fait tout ce que vous m'avais dit et rien ne fonctionne, Photoshop reste bloqué, je ne sais plus quoi faire.

Il y a une autre solution ?

[Guest]

If you have tried uninstalling using the Adobe Cleaner Tool and it didn't work I'm all out of idea's, you could try contacting Adobe customer support

Contact Customer Care

[laurag52881001]

Justement par ce biais je n'ai réussi à contacter personne, les choix me renvoi toujours sur le forum ou le tchat qui n'est pas disponible...

[laurag52881001]

Avez-vous un numéro de téléphone en France pour contacter le service dépannage ?

[laurag52881001]

Voici le rapport d'incident qu'il m'affiche quand je démarre Photoshop :

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="1.6.3" clientVersion="1.6.3" applicationName="Adobe Photoshop CC" applicationVersion="19.1.2" build="20180302.r.277">
<time year="2018" month="3" day="26" hour="14" minute="55" second="13"/>
<user guid="a5fd0aff-48af-4604-b4a7-415292bee7e9"/>
<system platform="Windows 10 Pro" osversion="10.0" osbuild="15063" applicationlanguage="fr-fr" userlanguage="fr-FR" oslanguage="fr-FR" ram="16248" machine="Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz" model="Intel64 Family 6 Model 94 Stepping 3" cpuCount="8" cpuType="8664" cpuFreq="3408 MHz"/>
<crash exception="EXCEPTION_ACCESS_VIOLATION" instruction="0x00007FFE4DA265A0">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FFE4DA265A0" symbolname="EntryFM"/>
<stackStatement index="1" address="0x00007FFECAA01EF7" symbolname="seh_filter_exe"/>
<stackStatement index="2" address="0x00007FF74BA85D1D" symbolname="deepcut::PostProc"/>
<stackStatement index="3" address="0x00007FFEB36FC720" symbolname="_C_specific_handler"/>
<stackStatement index="4" address="0x00007FFECDCDA07D" symbolname="_chkstk"/>
<stackStatement index="5" address="0x00007FFECDC49C58" symbolname="RtlLookupFunctionEntry"/>
<stackStatement index="6" address="0x00007FFECDCD90FE" symbolname="KiUserExceptionDispatcher"/>
<stackStatement index="7" address="0x00007FFE8AA67127" symbolname="DisableSubmitThread"/>
<stackStatement index="8" address="0x00007FFE8AA5FD25" symbolname="DisableSubmitThread"/>
<stackStatement index="9" address="0x00007FFE8AA5E395" symbolname="XopOpenLinkedAdapter"/>
<stackStatement index="10" address="0x00007FFE8AA57CAE" symbolname="SetThunkProxyBypassMode"/>
<stackStatement index="11" address="0x00000000640F0274" symbolname="DrvPresentBuffers"/>
<stackStatement index="12" address="0x00000000640D19F9" symbolname="DrvPresentBuffers"/>
<stackStatement index="13" address="0x0000000064F16E02" symbolname="DrvPresentBuffers"/>
<stackStatement index="14" address="0x0000000064ED10E6" symbolname="DrvPresentBuffers"/>
<stackStatement index="15" address="0x00000000641CED5D" symbolname="DrvPresentBuffers"/>
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<stackStatement index="17" address="0x0000000064D3C558" symbolname="DrvPresentBuffers"/>
<stackStatement index="18" address="0x0000000064D3BF78" symbolname="DrvPresentBuffers"/>
<stackStatement index="19" address="0x000000006409F96D" symbolname="getEGLInterface"/>
<stackStatement index="20" address="0x00000000640A13B7" symbolname="DrvDescribePixelFormat"/>
<stackStatement index="21" address="0x00007FFEA5CF8722" symbolname="DrvDescribePixelFormat"/>
<stackStatement index="22" address="0x00007FFEAD92A4A6" symbolname="wglDescribePixelFormat"/>
<stackStatement index="23" address="0x00007FFEAD929815" symbolname="wglChoosePixelFormat"/>
<stackStatement index="24" address="0x00007FFECAD5E619" symbolname="ChoosePixelFormat"/>
<stackStatement index="25" address="0x00007FFE45DF9851" symbolname="AIF::OGL::Context::ChoosePixelFormat"/>
<stackStatement index="26" address="0x00007FFE45DFA172" symbolname="AIF::OGL::Context::setupRenderingContext"/>
<stackStatement index="27" address="0x00007FFE45DFA7E2" symbolname="AIF::OGL::Context::initialize"/>
<stackStatement index="28" address="0x00007FFE45DF649E" symbolname="AIF::OGL::ContextOffscreen::ContextOffscreen"/>
<stackStatement index="29" address="0x00007FF749458268" symbolname="unknown"/>
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<stackStatement index="31" address="0x00007FF749440047" symbolname="unknown"/>
<stackStatement index="32" address="0x00007FF74B250490" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>
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<stackStatement index="37" address="0x00007FF74A968D76" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>
<stackStatement index="38" address="0x00007FF74A974A79" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>
<stackStatement index="39" address="0x00007FF74A8B0D50" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>
<stackStatement index="40" address="0x00007FF74B17BB56" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>
<stackStatement index="41" address="0x00007FF74B1765CE" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>
<stackStatement index="42" address="0x00007FF74B241BD9" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>
<stackStatement index="43" address="0x00007FF74A8B2BB9" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>
<stackStatement index="44" address="0x00007FF749B59042" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>
<stackStatement index="45" address="0x00007FF74B21F4A8" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>
<stackStatement index="46" address="0x00007FF74B82A327" symbolname="deepcut::PostProc"/>
<stackStatement index="47" address="0x00007FFECDA82774" symbolname="BaseThreadInitThunk"/>
<stackStatement index="48" address="0x00007FFECDCA0D51" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x00007FFE4DA265A0"/>
<register name="RBX" value="0x0000000000000000"/>
<register name="RCX" value="0x000000000000000B"/>
<register name="RDX" value="0x000001FE0DB3FAA0"/>
<register name="RSI" value="0x0000000000000000"/>
<register name="RDI" value="0x000001FE079E1400"/>
<register name="RSP" value="0x000000786B6FB128"/>
<register name="RBP" value="0x000000786B6FB1C0"/>
<register name="RIP" value="0x00007FFE4DA265A0"/>
<register name="EFL" value="0x0000000000010246"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

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