Participant

Question

Please check your network connection and try again

Forum|Forum|5 years ago
May 17, 2020
11 replies
9579 views

Hello,
I have a valid subscription for photoshop on my iPad. I faced this problem today and I tried many solutions but I didn't figure out how to solve it. Please help.

Problem or error

This topic has been closed for replies.

Oievelina

Participant

I had to update my payment plan, that helped.

Chuck Uebele

Community Expert

Rebooting my wifi helped, when I had this issue.

K

Kuhlaire

Participant

I have this same problem with Adobe Illustrator on the iPad.. appears to be no solution to this problem.

L

Lorna-Jean22575714kklr

Participant

Hi I have the exact same issue here

D

defaulta3esr17zr0zq

Participant

Did you find a solution? I've got this issue! Adobe and apple both saying there's not one...

D

Di0101

Participant

Does anyone know how to solve this? I just got a new iPad Pro and downloaded the photoshop app. I keep having this same error saying "Please check your network connection and try again.". I have already tried everything in this thread and it still does not work. I am in Beijing, China and have tried it both with a VPN and without.

Please help!
Febuary, 12th, 2021

China

V

Vinay5E3C

Participant

I am facing the same issue...!!! Did all the suggested tricks above....but still the same problem. Contacted adobe....Apple.... but no solution....

A

airbrushg50285937

Participant

so whats the solution im getting upset

davescm

Community Expert

"so whats the solution im getting upset"

I am a Adobe user just like you, not an employee. Use the link I gave to monitor the status. Adobe staff have confirmed they are working on it and will give status updates on that link.

Dave

C

Cameron0D4C

Participant

I'm now having this same issue and there don't appear to be any issues currently with Adobe. Any suggestions?

I am aging this same issue. Renewed my subscription and getting the same message about restoring purchase. Have tried restarting ipad, logging out of iCloud, deleting and reinstalling the app, logging out of sessions from Adobe account. Nothing changes it. Please help.