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Participant
March 3, 2024
Question

Please help me get access to photoshop

  • March 3, 2024
  • 1 reply
  • 138 views

I have just paid $40 for my photoshop subscription, however when i go to access my apps it says that i have no active plan nor accsess to any of the apps. The billing history clearly shows that i have paid for the plan but i have not been granted accsess to any of the programs in my plan. 

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1 reply

Kevin Stohlmeyer
Community Expert
Community Expert
March 4, 2024

@wilmer3583395342jb 1. Make sure you are logged into the same Adobe ID you used to purchase.

2. Download the Creative Cloud desktop app to install Photoshop:

https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

3. Install Photoshop via the CC desktop app.