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lucyo62559837
Participant
January 30, 2018
Answered

PNG created in photoshop corrupted

  • January 30, 2018
  • 7 replies
  • 5381 views

Hi all,

Over the past week I have had issues when I export a png from a photoshop file, this can happen using both export as and quick export, and when I come to place the png into another document it looks like this:

it is supposed to look like this:

I have had it with nearly every png I have exported recently - is anyone else having this problem and do you know how to fix it?

Many thanks

    This topic has been closed for replies.
    Correct answer GautamBahl

    Hi All,

    This issue has been reported as a bug and we are working towards a fix.

    Regards,

    Gautam

    7 replies

    C
    CKRawlings
    Participating Frequently
    February 28, 2018

    I have been having this issue as well for the past few weeks. Usually restarting Photoshop fixes it, sometimes I do have to relink the file. It doesn't seem to matter if it's local or server based.

    GautamBahl
    Community Manager
    GautamBahlCommunity ManagerCorrect answer
    Community Manager
    March 2, 2018

    Hi All,

    This issue has been reported as a bug and we are working towards a fix.

    Regards,

    Gautam

      Mohit Goyal
      Community Manager
      Mohit GoyalCommunity Manager
      Community Manager
      March 14, 2018

      Hi All,

      This problem should be fixed after the Photoshop 19.1.2 update. You can install this update via Creative Cloud desktop app.

      Also, you can refer the list of the fixed issues after the Photoshop 19.1.2 update, here: Fixed issues in Adobe Photoshop CC

      Regards,

      Mohit

      mark.bult
      mark.bult
      Participating Frequently
      February 21, 2018

      Yeah it's happening to me too. CC 2018. PNGs whether opened, imported, or placed and linked or embedded, are coming into the document looking corrupted. Preview in Finder looks fine.

      Happening with pretty much all PNGs. Restarting Photoshop sometimes works temporarily, sometimes not.

      Super hard to work this way.

      And yes, I did the Prefs setting change listed earlier in thread.

      c.pfaffenbichler
      Community Expert
      c.pfaffenbichlerCommunity Expert
      Community Expert
      February 21, 2018

      Have you tried turning off

      Preferences > Plug-Ins > Allow Extensions …

      Preferences > Plug-Ins > Load Extension Panels

      and restarting Photoshop?

      c.pfaffenbichler
      Community Expert
      c.pfaffenbichlerCommunity Expert
      Community Expert
      February 8, 2018

      Photoshop CC 19.1: PNG Images Opens with Distortion | Photoshop Family Customer Community

      Please try turning off

      Preferences > Plug-Ins > »Allow Extensions to Connect to the Internet« and »Load Extensions Panel«

      as per the advice in the thread above.

      Does it make a difference?

      R
      Renate W6
      Participating Frequently
      February 8, 2018

      Thx for the tip... I didn't find that thread, works fine alright. But what happened to my Creative Cloud Libraries.... I need those. ;-)

      c.pfaffenbichler
      Community Expert
      c.pfaffenbichlerCommunity Expert
      Community Expert
      February 8, 2018

      Well, it appears Adobe personnel is aware of and working on the issue but for now you seem to have two choices and each one has its drawbacks …

      L
      lauragru
      Participant
      February 8, 2018

      I have the same problem with a lots of PNG files. New or old files, made with Photoshop on a MAC or other programs on a PC with Windows.

      T
      Test Screen Name
      Legend
      February 8, 2018

      So does this happen with OLD files not saved again, that were once OK, and now are not, viewed OUTSIDE Photoshop? (If so, Photoshop isn't doing it).

      R
      Renate W6
      Participating Frequently
      February 8, 2018

      No it is definitely photoshop. It happens when placing a file into a photoshop document. It happens with files:

      - from the creative cloud library

      - placed with drag and drop

      - copy pasted

      - ...

      Didn't happen before with the same workflow. Working with photoshop for over 15+ years now, this is a recent bug.

      R
      readyaimeeshoot
      Participant
      February 7, 2018

      I am experiencing the SAME. I saved my logo as a png, and have been placing it on my images for a year, now suddenly when I import my logo as a png, it’s corrupted! I’ve tried renaming, resaving the psd, and neither help. So.... what do I do? I’m putting together marketing materials, and I need these to

      go to print today! Help!!

      Just Shoot Me
      Just Shoot Me
      Legend
      February 7, 2018

      readyaimeeshoot  wrote

      I am experiencing the SAME. I saved my logo as a png, and have been placing it on my images for a year, now suddenly when I import my logo as a png, it’s corrupted! I’ve tried renaming, resaving the psd, and neither help. So.... what do I do? I’m putting together marketing materials, and I need these to

      go to print today! Help!!

      Where do you store the PNG file? Is it on a NAS or local drive? Are you using a Mac?

      R
      readyaimeeshoot
      Participant
      February 7, 2018

      It’s on a local drive. I’m using a MacBook Pro.

      Sent from my iPhone

      A
      Alias Covert
      Participant
      February 5, 2018

      Me, too.  And if relink an old png in Photoshop that previously worked well, it is now displaying in a messed-up corrupt fashion.

        R
        Renate W6
        Participating Frequently
        January 31, 2018

        Yes same here, old fashioned pixelated screens... Restart mac nor restart photoshop helped.

        L
        lucyo62559837Author
        Participant
        January 31, 2018

        Hi Renate,

        Thank you for your post, can you see the image as a preview in finder ok? As I can so it looks like the file is ok until it comes to putting it into photoshop then it is corrupted.

        Thanks

        R
        Renate W6
        Participating Frequently
        January 31, 2018

        Hi Lucyo62559837,

        When I open or preview it is ok. After a second restart of my computer and photoshop it looks ok. But this is the third time it happens... only restarting a couple of times helps. Something I look forward too ;-P

        Still a have a problem with the quality of the smartlayers but that is a whole other discussion ;-)

        Have a wonderful day

        Renate

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