png export has a white background

[David24812000tm4u]

Whenever I export (or save to web) a transparent png file - it returns with a white background (I do click the transparancy option in the menu). The file will open and view correctly in photoshop - but if i share the .png file for others to import into other software, it shows with a white background (ie drop it in the brower to view). I've read a possible fix is to reinstall 2019 - but I can only go back to 22.0. Any advice please?

[CoryShubert]

Hi @David24812000tm4u, sorry to hear you are having this issue.  Could you share some screenshots of what you are seeing and if possible, the file you are trying to export?

Thank you,

[David24812000tm4u]

Hey Cory, thanks for getting back to me...
   am uploading original psd (noticed it cant be shared - so added .eps)...... then screenshot of export - then exported file (all opens fine) but then screen shot of how it displays with background...

Seperate note, just tried copying and pasting from Illustrator to photoshop - and today for the first time in about 15 years it wont allow me to do that either....
thank you for this.

[CoryShubert]

Hi @David24812000tm4u, thank you for the files. We tested your png and as you state, it is transparent in Ps, and when we exported and dragged into Chrome and Safari, it shows as trasnparent, so we are not seeing the issue you describe or others have mentioned to you.  Open Safari and then drag or select open file, does yours show up on the default white screen of Safari with no other color or tone behind it?

We would need some more info to help futher. It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply. 

Thank you,

[David24812000tm4u]

Thanks Cory. Again, any helpwould be appreciated!

Adobe Photoshop Version: 23.3.2 20220503.r.458 d8a9c44 arm64 Number of Launches: 18 Operating System: Mac OS 12.4.0 System architecture: Apple M1 Pro, HybridCPU(6:2) Physical processor count: 8 Built-in memory: 16384 MB Free memory: 8460 MB Memory available to Photoshop: 12849 MB Memory used by Photoshop: 70 % SAM SDK Version: 2.0.0-main.1076 ACP.local Status: - SDK Version: 2.4.1 - Core Sync Status: Reachable and compatible - Core Sync Running: 5.12.1.35 - Min Core Sync Required: 4.3.66.0 Live Edit Client SDK Version: 3.90.3 Manta Canvas: Enabled. Alias Layers: Disabled. Modifier Palette: Disabled. Highbeam: Disabled. Touch Bar Property Feedback: Enabled. Image tile size: 1024K Image cache levels: 4 Font Preview: Medium HarfBuzz Version: 2.8.1 TextEngine: Unified Text Engine ======= GPU
Native API stable: True OpenGL API stable: True OpenCL API stable: True GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 1
isGPUCapable: 1
GPUName: Apple M1 Pro
GPUVendor: APPLE
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 11,453 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Display: 1 Display Bounds: top=0, left=0, bottom=982, right=1512 High DPI Monitor Main Display Display: 2 Display Bounds: top=0, left=3432, bottom=1080, right=5352 Display: 3 Display Bounds: top=0, left=1512, bottom=1080, right=3432 ------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[1 ms]
Start RunAllAPIs

[1 ms]
"/Applications/Adobe Photoshop 2022/Adobe Photoshop 2022.app/Contents/MacOS/sniffer" -baseTimeMS=384809 -comment=Photoshop Version: Adobe Photoshop 23.3.2 20220503.r.458 d8a9c44 arm64

[312 ms]
Start sniffer 2022-06-15 08:52:50
# Photoshop Version: Adobe Photoshop 23.3.2 20220503.r.458 d8a9c44 arm64
sniffer -baseTimeMS=384809 -comment=Photoshop Version: Adobe Photoshop 23.3.2 20220503.r.458 d8a9c44 arm64

{64 ms}
Start platform native
# displays: 3
Display 0
Display: 1
Main: TRUE
Built in: TRUE
Stereo: FALSE
Bounds: (0, 0) -> (1,512, 982)
Dimensions: (3,024 1,964)
Physical size: (301.214 195.63)
Pixel size: (0.0996078 0.0996078)
Dynamic range: (0 1)
Potential dynamic range: (0 16)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=Apple M1 Pro index=0 preferred=1)

Display 1
Display: 2
Main: FALSE
Built in: FALSE
Stereo: FALSE
Bounds: (1,512, 0) -> (3,432, 1,080)
Dimensions: (1,920 1,080)
Physical size: (478.118 268.941)
Pixel size: (0.24902 0.24902)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=Apple M1 Pro index=0 preferred=1)

Display 2
Display: 3
Main: FALSE
Built in: FALSE
Stereo: FALSE
Bounds: (3,432, 0) -> (5,352, 1,080)
Dimensions: (1,920 1,080)
Physical size: (478.118 268.941)
Pixel size: (0.24902 0.24902)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=Apple M1 Pro index=0 preferred=1)

# devices: 1
Device 0
Name: Apple M1 Pro
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: EMBEDDED
# attached displays: 3
1
2
3
GPU accessible RAM: 11,453 MB
VRAM: 0 MB
Dedicated System RAM: 0 MB
Shared System RAM: 11,453 MB
API version: 1.0 (1.0)
Device version: 1.0 (1.0)
Vendor name: APPLE
Driver: UNKNOWN
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
End platform native
{249 ms}

{249 ms}
Start platform OpenGL
# displays: 3
Display 0
Display: 1
Main: TRUE
Built in: TRUE
Stereo: FALSE
Bounds: (0, 0) -> (1,512, 982)
Dimensions: (3,024 1,964)
Physical size: (301.214 195.63)
Pixel size: (0.0996078 0.0996078)
Dynamic range: (0 1)
Potential dynamic range: (0 16)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=16940800 index=0 preferred=1)

Display 1
Display: 2
Main: FALSE
Built in: FALSE
Stereo: FALSE
Bounds: (1,512, 0) -> (3,432, 1,080)
Dimensions: (1,920 1,080)
Physical size: (478.118 268.941)
Pixel size: (0.24902 0.24902)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=16940800 index=0 preferred=1)

Display 2
Display: 3
Main: FALSE
Built in: FALSE
Stereo: FALSE
Bounds: (3,432, 0) -> (5,352, 1,080)
Dimensions: (1,920 1,080)
Physical size: (478.118 268.941)
Pixel size: (0.24902 0.24902)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=16940800 index=0 preferred=1)

# devices: 1
Device 0
Name: Apple M1 Pro
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 3
1
2
3
GPU accessible RAM: 10,922 MB
VRAM: 10,922 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 2.1 (2.1 Metal - 76.3)
Device version: 2.1 (2.1 Metal - 76.3)
Vendor name: APPLE
Driver: UNKNOWN
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
GLSL version: 1.20 (1.20)
CGL ID: 16940800
Display mask: 7
End platform OpenGL
{260 ms}

{260 ms}
Start platform OpenCL
# displays: 0

# devices: 1
Device 0
Name: Apple M1 Pro
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 11,453 MB
VRAM: 11,453 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 1.2 (OpenCL 1.2 (Apr 19 2022 18:44:44))
Device version: 1.2 (OpenCL 1.2 )
Vendor name: APPLE
Driver: UNKNOWN
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 6,496 GB / s
Compute score: 17,537.5
Device name string: Apple M1 Pro
Device vendor string: Apple
Platform name string: Apple
Platform vendor string: Apple
End platform OpenCL
{310 ms}

Exit code kExitNormal
End sniffer 2022-06-15 08:52:50
[kStatusNormal, kExitNormal]

[312 ms]
Finish RunAllAPIs

[3116 ms]
Start GetSnifferResult

[3116 ms]
Finish GetSnifferResult

------- Sniffer output
======= GPU
License Type: Subscription Serial number: 90960209852208158434 GUIDBucket: Composite Core (enable_composite_core): on Composite Core GPU (comp_core_gpu): on Composite Core Threads (MultithreadedCompositing): on Composite Core UI (comp_core_ui): off Composite Core Feature Prefs (CompCoreFeaturePrefs): off Document Graph (enable_doc_graph): off Application folder: /Applications/Adobe Photoshop 2022/ Photoshop scratch has async I/O enabled Scratch volume(s): Startup, 460.4G, 345.0G free Required Plugins folder: /Applications/Adobe Photoshop 2022/Adobe Photoshop 2022.app/Contents/PlugIns/Required/ Primary Plugins folder: /Applications/Adobe Photoshop 2022/Plug-ins/ Installed components: dvametadata.framework dvametadata 22.0.0.0 AdobeXMPScript.framework AdobeXMPScript 79.9ccc4de93 79.9ccc4de93 libdynamic-napi.framework Torq Native local ICUUnicode.framework ICUUnicode 13.1.0c6496f ICUConverter.framework ICUConverter 13.1.0c6496f AdobeCrashReporter.framework AdobeCrashReporter 10.3.2 boost_system.framework boost_system 22.0.0.0 AdobeACE.framework AdobeACE 3.3.2 79.c41170d64e. dvanet.framework dvanet 22.0.0.0 AdobeOwl.framework AdobeOwl 5.5.0 mediacoreif.framework mediacoreif 22.0.0.0 dvascripting.framework dvascripting 22.0.0.0 dvaappsupport.framework dvaappsupport 22.0.0.0 AdobeAXE8SharedExpat.framework AdobeAXE8SharedExpat 4.1.2 79.97e751e. AIDE.framework AIDE 2.6.0 79.d5f62b53 boost_chrono.framework boost_chrono 22.0.0.0 dynamiclink.framework dynamiclink 22.0.0.0 dvaaccelerate.framework dvaaccelerate 22.0.0.0 dvametadataUI.framework dvametadataUI 22.0.0.0 AdobeARE.framework AdobeARE 2.0.0.1 79.625377 AdobePDFPort.framework AdobePDFPort 3.0.0.1 79.625377 ICUInternationalization.framework ICUInternationalization 13.1.0c6496f boost_filesystem.framework boost_filesystem 22.0.0.0 AdobeBIB.framework AdobeBIB 2.0.6 79.c41170d64e. AdobeXMPFiles.framework AdobeXMPFiles 79.9ccc4de93 79.9ccc4de93 AdobeLinguistic.framework 14.4.2.353c9a5 dvaplayer.framework dvaplayer 22.0.0.0 filterport.framework filterport 26.0.0.670 PlugPlugOwl.framework PlugPlugOwl 11.2.0.100 libzip.framework libzip 22.0.0.0 AdobeAGM.framework AdobeAGM 5.1.6 79.c41170d64e. adobe_caps.framework adobe_caps 11.0.0.14 1.584361 AdobeSVGRE.framework AdobeSVGRE 7.0.7 "BUILDVERSION_HELPER" AdobePDFL.framework AdobePDFL 16.0.7 79 . fd8b8464d dvavulcansupport.framework dvavulcansupport 22.0.0.0 dvacore.framework dvacore 22.0.0.0 aiport.framework aiport 26.0.0.670 AdobePIP.framework AdobePIP 8.2.0.16 AdobePDFSettings.framework AdobePDFSettings 1.7 AdobeAXEDOMCore.framework AdobeAXEDOMCore 4.1.2 79.97e751e. dvatransport.framework dvatransport 22.0.0.0 AdobeXMP.framework AdobeXMPCore 79.9ccc4de93 79.9ccc4de93 AdobeJP2K.framework AdobeJP2K 2.0.6 79.032215c dvaaudiodevice.framework dvaaudiodevice 22.0.0.0 LogSession.framework LogSession 8.2.0.16 PlugPlugExternalObject.framework 11.2.0.100 utest.framework utest 22.0.0.0 AdobeSVGAGM.framework AdobeSVGAGM 2.1.0 79.cb34c9e. dvametadataapi.framework dvametadataapi 22.0.0.0 WRServices.framework WRServices 17.2.0 17.2.0.0 AdobeBIBUtils.framework AdobeBIBUtils 2.0.6 79.c41170d64e. boost_threads.framework boost_threads 22.0.0.0 CloudAILib.framework CloudAILib 26.0.0.670 SPBasic.framework SPBasic 26.0.0.670 AdobeCoolType.framework AdobeCoolType 6.2.0 79.c41170d64e. boost_regex.framework boost_regex 22.0.0.0 boost_program_options.framework boost_program_options 22.0.0.0 dvamediatypes.framework dvamediatypes 22.0.0.0 AdbePM.framework AdbePM 1 boost_date_time.framework boost_date_time 22.0.0.0 dynamic-torqnative.framework Torq Native local AdobeMPS.framework AdobeMPS 7.0.3.50619 79.a655e943 dvaui.framework dvaui 22.0.0.0 MacMemory.framework MacMemory 26.0.0.670 AILib.framework AILib 26.0.0.670 ICUData.framework ICUData 13.1.0c6496f dvamarshal.framework dvamarshal 22.0.0.0 aifm.framework aifm 26.0.0.670 Unified Extensibility Platform uxp-6.0.2-release UPIC 2.4.1 Required plugins: Accented Edges 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Adaptive Wide Angle 23.3.2, © 2014-2022 Adobe. All rights reserved. - from the file “Adaptive Wide Angle.plugin” Angled Strokes 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Average 23.3 © 1993-2022 Adobe. All rights reserved. - from the file “Average.plugin” Bas Relief 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” BMP 23.3.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Camera Raw 14.3 (1072), Copyright © 2022 Adobe Systems Incorporated - from the file “Camera Raw.plugin” Camera Raw Filter 14.3 (1072), Copyright © 2022 Adobe Systems Incorporated - from the file “Camera Raw.plugin” Chalk & Charcoal 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Charcoal 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Chrome 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Cineon 23.3 © 2002-2022 Adobe. All rights reserved. - from the file “Cineon.plugin” Clouds 23.3 © 1993-2022 Adobe. All rights reserved. - from the file “Clouds.plugin” Color Halftone 23.3.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Colored Pencil 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Conté Crayon 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Craquelure 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Crop and Straighten Photos 23.3 © 2003-2022 Adobe. All rights reserved. - from the file “CropPhotosAuto.plugin” Crop and Straighten Photos Filter 23.3.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Crosshatch 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Crystallize 23.3.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Cutout 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Dark Strokes 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” De-Interlace 23.3.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Dicom 23.3 © 2003-2022 Adobe. All rights reserved. - from the file “dicom.plugin” Difference Clouds 23.3 © 1993-2022 Adobe. All rights reserved. - from the file “Clouds.plugin” Diffuse Glow 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Displace 23.3.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Dry Brush 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Entropy 23.3 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin” Export Color Lookup Tables 23.3 © 2012-2022 Adobe. All rights reserved. - from the file “Export3DLUT.plugin” Extrude 23.3.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” FastCore Routines 23.3 © 1990-2022 Adobe. All rights reserved. - from the file “FastCore.plugin” Fibers 23.3.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Film Grain 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Filter Gallery 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Fresco 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Glass 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Glowing Edges 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Grain 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Graphic Pen 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Halftone Pattern 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Halide Bottlenecks 23.3 © 2022 Adobe. All rights reserved. - from the file “HalideBottlenecks.plugin” HDRMergeUI 23.3, Copyright © 2002-2022 Adobe. All rights reserved. - from the file “HDRMergeUI.plugin” HSB/HSL 23.3.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” IFF Format 23.3.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Ink Outlines 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” JPEG 2000 23.3 © 2001-2022 Adobe. All rights reserved. - from the file “JPEG2000.plugin” Kurtosis 23.3 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin” Lens Blur 23.3.2, © 2002-2022 Adobe. All rights reserved. - from the file “Lens Blur.plugin” Lens Correction 23.3.2, © 2002-2022 Adobe. All rights reserved. - from the file “Lens Correct.plugin” Lens Flare 23.3.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Liquify 23.3.2, © 2001-2022 Adobe. All rights reserved. - from the file “Liquify.plugin” Material Filter 21.0 © 2019 Adobe. All rights reserved. - from the file “MaterialFilter.plugin” Matlab Operation 23.3 © 1993-2022 Adobe. All rights reserved. - from the file “ChannelPort.plugin” Maximum 23.3 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin” Mean 23.3 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin” Measurement Core 23.3 © 1993-2022 Adobe. All rights reserved. - from the file “MeasurementCore.plugin” Median 23.3 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin” Mezzotint 23.3.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Minimum 23.3 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin” MMXCore Routines 23.3 © 1990-2022 Adobe. All rights reserved. - from the file “MMXCore.plugin” Mosaic Tiles 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Multiprocessor Support 23.3 © 1990-2022 Adobe. All rights reserved. - from the file “MultiProcessor Support.plugin” Neon Glow 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Note Paper 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” NTSC Colors 23.3 © 1993-2022 Adobe. All rights reserved. - from the file “NTSC Colors.plugin” Ocean Ripple 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” OpenEXR 23.3.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Paint Daubs 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Palette Knife 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Patchwork 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Paths to Illustrator 23.3.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” PCX 23.3 © 1989-2022 Adobe. All rights reserved. - from the file “PCX.plugin” Photocopy 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Picture Package Filter 23.3 © 1993-2022 Adobe. All rights reserved. - from the file “ChannelPort.plugin” Pinch 23.3.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Pixar 23.3 © 1989-2022 Adobe. All rights reserved. - from the file “Pixar.plugin” Plaster 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Plastic Wrap 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Pointillize 23.3.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Polar Coordinates 23.3.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Portable Bit Map 23.3 © 1989-2022 Adobe. All rights reserved. - from the file “PBM.plugin” Poster Edges 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Radial Blur 23.3.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Radiance 23.3 © 2003-2022 Adobe. All rights reserved. - from the file “Radiance.plugin” Range 23.3 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin” Render Color Lookup Grid 23.3 © 2012-2022 Adobe. All rights reserved. - from the file “Export3DLUT.plugin” Reticulation 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Ripple 23.3.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Rough Pastels 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Save for Web 23.3.2, © 1999-2022 Adobe. All rights reserved. - from the file “Save for Web.plugin” ScriptingSupport 23.3, © 2002-2022 Adobe. All rights reserved. - from the file “ScriptingSupport.plugin” Shear 23.3.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Skewness 23.3 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin” Smart Blur 23.3.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Smudge Stick 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Solarize 23.3 © 1993-2022 Adobe. All rights reserved. - from the file “Solarize.plugin” Spatter 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Spherize 23.3.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Sponge 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Sprayed Strokes 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Stained Glass 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Stamp 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Standard Deviation 23.3 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin” Substance Suite 21.0 © 2019 Adobe. All rights reserved. - from the file “MaterialSuite.plugin” Sumi-e 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Summation 23.3 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin” Targa 23.3.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Texturizer 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Tiles 23.3.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Torn Edges 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Twirl 23.3.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Underpainting 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Vanishing Point 23.3.2, © 2003-2022 Adobe. All rights reserved. - from the file “VanishingPoint.plugin” Variance 23.3 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin” Water Paper 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Watercolor 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Wave 23.3.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Wind 23.3.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Wireless Bitmap 23.3 © 1989-2022 Adobe. All rights reserved. - from the file “WBMP.plugin” ZigZag 23.3.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Optional and third party plugins: NONE Duplicate and Disabled plugins: NONE Plugins that failed to load: IGES NO VERSION - - from the file “/Applications/Adobe Photoshop 2022/Adobe Photoshop 2022.app/Contents/PlugIns/Required/File Formats/U3D.plugin/” PRC NO VERSION - - from the file “/Applications/Adobe Photoshop 2022/Adobe Photoshop 2022.app/Contents/PlugIns/Required/File Formats/U3D.plugin/” U3D NO VERSION - - from the file “/Applications/Adobe Photoshop 2022/Adobe Photoshop 2022.app/Contents/PlugIns/Required/File Formats/U3D.plugin/” Unified Extensibility Platform - Extensions: Home Screen (Loaded) 5.9.0.51 - from the file "/Library/Application Support/Adobe/UXP/extensions/com.adobe.ccx.start-5.9.0/" CDO: 1.116.2
CmdN: 1.11.1
CDP: 1.141.1
Projects: 1.3.7 Loaded at: 146 ms - launch time impact: 328 ms ccx-timeline (Loaded) 2.6.41.0 - from the file "Required Folder" Loaded at: 76676660 ms - launch time impact: 0 ms CCX Commenting UXP Webview (Loaded) 22.7.0.0 - from the file "Required Folder" Loaded at: 2710 ms - launch time impact: 0 ms CCX Sharesheet UXP (Loaded) 21.4.0.0 - from the file "Required Folder" Loaded at: 76676662 ms - launch time impact: 0 ms CC Libraries Panel (Loaded) 3.19.218.0 - from the file "/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_19_218-2/" CAPTURE: 2.0.26 STOCK: 2.0.40 Loaded at: 76676661 ms - launch time impact: 0 ms Photoshop UXP Export-As (Loaded) 5.8.4.0 - from the file "Required Folder" Loaded at: 312687 ms - launch time impact: 0 ms Photoshop In App Messaging (Loaded) 2.7.0.0 - from the file "Required Folder" Loaded at: 2710 ms - launch time impact: 0 ms Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder" Plugins Panel (Loaded) 1.4.3.0 - from the file "Required Folder" Loaded at: 76676662 ms - launch time impact: 0 ms IC popup message (Loaded) 1.0.0.0 Loaded at: 2668 ms - launch time impact: 0 ms Discover Panel (Loaded) 2.5.0.28 - from the file "Required Folder" Loaded at: 2711 ms - launch time impact: 13 ms Photoshop Cloud Value Dialog (Loaded) 1.0.1.0 - from the file "Required Folder" Loaded at: 3020 ms - launch time impact: 0 ms Neural Filters (Registered) 1.12.1.31 - from the file "Required Folder" Installed TWAIN devices: NONE

[CoryShubert]

Thank you for sharing your sysinfo @David24812000tm4u. We are not able to reproduce your issue as you are seeing. Our tests using your .psd file do in fact export as transparent .pngs. Were you able to rollback to an earlier version of Ps and notice if the issue went away or is still there?

It might help if we see a video of your workflow, starting from the creation of the file you want to export as transparent and what might be happening along the way?

Thanks for your paitence,