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Juanita M22462745z6dj
Participant
June 14, 2023
Answered

PNG files not transparent in Photoshop

  • June 14, 2023
  • 11 replies
  • 44122 views

HI

Is anyone else having issues exporting files as png, on the preview it looks transparent but is saving with a white background. When I bring the image back in photoshop, background is still white. It was fine yesterday. Dont know if I am doing something wrong or if there is a bug. Please help, I have searched youtube and forums and can't find an answer that works

 

 

{Title edited by Moderator}

    Correct answer ciaragu

    I had the same issue. I copied the elements to a new file without an artboard (unchecked the artboard when creating the file) and it exported perfectly as a png with no bg. Hopefully this helps! 

    11 replies

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    Ranjisha Sengupta
    Ranjisha Sengupta
    Legend
    June 14, 2023

    Hi @Juanita M22462745z6dj 

     

    Thanks for reaching out; we will help you with this.

    How are you saving the files? What is the file format? 

    If you have Photoshop Layers, and you remove or delete the background so that it is transparent --- it will stay transparent in the PSD file, but if you try to export to export it for the web, you might see a WHITE background for GIF, PNG, and JPEG. 

     

    If the PNG is not showing transparent in Photoshop, go to the Properties panel (if it's not open, you can go to Window > Properties), and under the Artboard background color, change the dropdown menu to Transparent.

     

    Let us know if that answers the question.

     

    Best,

    Ranjisha

      walkinghat
      walkinghat
      Participant
      December 20, 2024

      I've been working with Photoshop for 10 years, recently upgraded to 2025.  I've tried everything described here and I cannot get a transparent background that I need. The document properties show transparent, yet it never saves with any thing other than a white or grey background, no matter what gyrations I try, saving, exporting, etc.  

        D
        darkcurv
        Inspiring
        February 6, 2025
         

        Same here. I have also tried all of these suggestions. Luckily my job does not rely on this product. Might switch to  Canva though


        If you jump down a few comments find the reply by Jess38719908n00q - 3 down

         

        Their solution of checking the Artboard properties was the only thing that resolved the issue for me - no long winded exporting out and reimporting. I don't know how it changed from one day to the next, but I obviously hit a key combine that makes the artboard white, rather than transparent. Their screen grab shows you where the option

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