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PNG files save with black background instead of transparent in Photoshop

Community Beginner ,
Sep 07, 2023 Sep 07, 2023

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Hi Everyone,

 

I hoping someone can help me with this as Im frustrated LOL

 

I'm using the latest version of Photoshop.

 

I create a transparent image add some text export and when I go to view it views in black.

 

I also added an image to a transparent background export and still only being viewed in black.

 

I made sure the RGB is selected I've tried exporting with 8-16-32 and nothing.

 

Thoughts? 

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Adobe
Community Expert ,
Sep 07, 2023 Sep 07, 2023

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Where are you viewing that is showing black? Does it appear correctly when you reopen in Photoshop? Some progams outside of PS have an issue showing transparent pixels - it will either appear black or white instead, but the image is still transparent. PS should show as a checkered grid.

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Community Beginner ,
Sep 07, 2023 Sep 07, 2023

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Hi Kevin,

 

When I view it in Windows Photos it shows all black. I then decided to upload it to my etsy shop to sell as a digital download and it shows all black.

 

Then I tried to export as "Save for web" legacy and I got an all white background instead of transparent.

 

I created an image I want to sell as a digital download so I want to make sure that when people download it comes as transparent.

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Community Expert ,
Sep 07, 2023 Sep 07, 2023

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Zip the PNG file when uploading to Etsy. That is what you have users download. I would also offer a vector version of the logo as well for scalability.

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Community Beginner ,
Sep 07, 2023 Sep 07, 2023

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Thank you!

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Community Expert ,
Sep 07, 2023 Sep 07, 2023

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quote

Hi Kevin,

 

When I view it in Windows Photos it shows all black. I then decided to upload it to my etsy shop to sell as a digital download and it shows all black.

 

Then I tried to export as "Save for web" legacy and I got an all white background instead of transparent.


By @Photography B3171281651bx

 

Did you checked Transparency when exporting?

transparency.jpg

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Community Beginner ,
Sep 08, 2023 Sep 08, 2023

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Yes I did and thank you!

 

 

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