PNG files save with black background instead of transparent in Photoshop

[Photography B3171281651bx]

Hi Everyone,

I hoping someone can help me with this as Im frustrated LOL

I'm using the latest version of Photoshop.

I create a transparent image add some text export and when I go to view it views in black.

I also added an image to a transparent background export and still only being viewed in black.

I made sure the RGB is selected I've tried exporting with 8-16-32 and nothing.

Thoughts? 

[Kevin Stohlmeyer]

Where are you viewing that is showing black? Does it appear correctly when you reopen in Photoshop? Some progams outside of PS have an issue showing transparent pixels - it will either appear black or white instead, but the image is still transparent. PS should show as a checkered grid.

[Photography B3171281651bx]

Hi Kevin,

When I view it in Windows Photos it shows all black. I then decided to upload it to my etsy shop to sell as a digital download and it shows all black.

Then I tried to export as "Save for web" legacy and I got an all white background instead of transparent.

I created an image I want to sell as a digital download so I want to make sure that when people download it comes as transparent.

[Kevin Stohlmeyer]

Zip the PNG file when uploading to Etsy. That is what you have users download. I would also offer a vector version of the logo as well for scalability.

[Photography B3171281651bx]

Thank you!

[Bojan Živković]

Hi Kevin,

When I view it in Windows Photos it shows all black. I then decided to upload it to my etsy shop to sell as a digital download and it shows all black.

Then I tried to export as "Save for web" legacy and I got an all white background instead of transparent.

By @Photography B3171281651bx

Did you checked Transparency when exporting?

[Photography B3171281651bx]

Yes I did and thank you!