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Portraiture 3 Plug In Not Working in Photoshop

New Here ,
Feb 25, 2020 Feb 25, 2020

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Screen Shot 2020-02-25 at 9.07.52 AM.png

My preview for portraiture now looks like this and if I click OK it shuts down photoshop.  Anyone having this issue too or know of a solution?

 

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correct answers 1 Correct answer

Adobe Community Professional , Feb 26, 2020 Feb 26, 2020
Hi Here is the support page for the Portraiture 3 plug-in: https://www.imagenomic.com/Support This is the link to their knowledge base on PS 20.1.0: https://imagenomic.kayako.com/Knowledgebase/Article/View/55/0/adobe-photoshop-2110-and-imagenomic-plugins ~ Jane

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Adobe Employee ,
Feb 25, 2020 Feb 25, 2020

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Hi there,

That does not sound good, could you please let us know the version of Photoshop you're working with?
Could you please check this article and let us know if it helps? https://helpx.adobe.com/in/photoshop/kb/plug-ins-photoshop-troubleshooting.html

Regards,
Sahil

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New Here ,
Feb 26, 2020 Feb 26, 2020

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I'm having the same issue. System, photoshop and Portraiture are all up to date!

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Adobe Community Professional ,
Mar 02, 2020 Mar 02, 2020

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Are you on Portraiture 3.5.1?

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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New Here ,
Aug 16, 2020 Aug 16, 2020

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Me too! But my problem started after Adobe Tech suppprt fixed a problem I was having with the mixer brush.   Now portraiture is not working. If you try to close it out, it freezes up and the only way you can shut it down is with a forced quit.   My OS is up to date.  I had to update drivers for Wacom, and PS is on update 21. Something.

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Adobe Community Professional ,
Feb 25, 2020 Feb 25, 2020

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If you are running Photoshop CC2020, you need to update your Portraiture plugins from Imagenomic.

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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New Here ,
Nov 20, 2020 Nov 20, 2020

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Can you please tell me how I update this? It has been crashing for 2 weeks and I have about 60 sessions to complete. 

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Enthusiast ,
Nov 20, 2020 Nov 20, 2020

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Kevin, you don't know what happened to this company, vanished from earth. I'm now with Anthropic,  but guy George there for years,  very prompt and now, no one home.

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Adobe Community Professional ,
Feb 26, 2020 Feb 26, 2020

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Hi

Here is the support page for the Portraiture 3 plug-in:

https://www.imagenomic.com/Support

 

This is the link to their knowledge base on PS 20.1.0:

https://imagenomic.kayako.com/Knowledgebase/Article/View/55/0/adobe-photoshop-2110-and-imagenomic-pl...

~ Jane

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New Here ,
Mar 02, 2020 Mar 02, 2020

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I am having the same issue.  

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Adobe Community Professional ,
Mar 02, 2020 Mar 02, 2020

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Per Imagenomic (makers of Portraiture) they are aware of the issues with the latest Photoshop and are working on an update for users.

https://imagenomic.kayako.com/Knowledgebase/Article/View/55/0/adobe-photoshop-2110-and-imagenomic-pl...

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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New Here ,
May 12, 2020 May 12, 2020

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Hi, I am having the same problem. How can I fix it?

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Adobe Community Professional ,
May 12, 2020 May 12, 2020

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Contact Imagenomic for support: 

https://www.imagenomic.com/Support

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New Here ,
May 17, 2020 May 17, 2020

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Was your problem resolved?

I also experienced a problem.

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Adobe Community Professional ,
Jul 15, 2020 Jul 15, 2020

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Please contact Imagenomic for support:

https://www.imagenomic.com/Support

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New Here ,
Aug 01, 2021 Aug 01, 2021

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LATEST

Imagenomic has no support.  I purchased this software and I can't even use it now.  Really makes me angry

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New Here ,
Jul 15, 2020 Jul 15, 2020

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Has anyone had this issue with Lightroom?  I just bought a new Mac and the Lightroom version last night, and I can't get Portraiture to work. 

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Adobe Community Professional ,
Jul 15, 2020 Jul 15, 2020

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Hi Nikki,

You can contact Imagenomic for support here:

https://www.imagenomic.com/Support

~ Jane

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Enthusiast ,
Aug 17, 2020 Aug 17, 2020

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Does anyone know what happened to Imagenomic? They used to have great support but don't reply to any support or even sales communicaitons anymore. Thanks.

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New Here ,
Nov 11, 2020 Nov 11, 2020

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I'm having the same problem . . . Has a solution been determinded?  

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Enthusiast ,
Nov 11, 2020 Nov 11, 2020

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Thanks Crazy,  They overcharge for their product now, and don't answer any quesitons via any channels whatsoever.  So I am trying now Portrait Pro.  If you find out what happened to Imagenomic let me know. They used be great/ and reasonable, guy George who answered everythnig promtly and now become a basket case.

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New Here ,
Nov 18, 2020 Nov 18, 2020

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i have the same problem! 

 

I paid $ 200 for something that doesn't work, and no one gives an answer.

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New Here ,
Nov 19, 2020 Nov 19, 2020

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Hi everyone,

I have this problem too. It's started when i updated my iOS yesterday

Could you please help?

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Explorer ,
Apr 04, 2021 Apr 04, 2021

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I had this problem with PS2020 and it doesn't work at all with PS2021.  The plug in needs updating but the developer refused to support the product or honor my purchase.   

 

I originally bought the full suite and when newer versions of Photoshop came out they wouldn't acknowledge my license for an update, became abusive and then ghosted me entirely.  If I want to continue to use it I have to run a old version of PS.

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Enthusiast ,
Apr 04, 2021 Apr 04, 2021

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kevin stohlmeyer curious, what happened to this company, is George still there/  is seems sold off  and toast. I've move on. Just curious as George there was so good, and not black hole.  Super weird.

 

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